Support Escalation Manager

Main goals Escalation Manager will develop practices to enable early detection and prevention of customer escalations. Take ownership of difficult customer situations and predict a potential escalation before it arrives. Classify different escalation types and build a database of past events to learn and prevent future escalations. This role will help to...

What to Expect What You’ll Do- You will be a first line representative or our brand, mission and products and build on a healthy relationship with our network of Tesla Approved Body Shops- - Support answering inbound inquiries by addressing the customers concerns promptly- - Work proactively with the body shop network to reduce K2K times and other...

Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are...

About the Job: As a Business Program Lead at Amazon Europe Core, you will be responsible for overseeing program execution and driving internal efficiencies to support increasing implementation requests.Job Summary: We are seeking an experienced Program Manager to join our team in €120,000 - €150,000 per year. In this role, you will provide timely and...

remote type- Hybrid- locations- Vienna Office - Austria- time type- Full time- posted on- Posted 11 Days Ago- job requisition id- JR08156 Role Overview Customer Support Director responsible for leading the Technical Support Teams. The roles requires, daily delivery of all Customer & Department KPIs, including both Ticket & Call SLAs. The Manager is...

**YOUR AREA OF RESPONSIBILTIES** - Develop, approve and evangelize the product vision - Define the product goals for each release cycle - Oversee the product commercial success, ownership and reporting of the product business OKRs - Maximize revenue extraction: work with Sales/Success to ensure Emarsys maximizes its revenue out of the products - Spokesperson...

**YOUR AREA OF RESPONSIBILTIES** - Develop, approve and evangelize the product vision for Mobile - Define the product goals for each release cycle - Oversee the product commercial success, ownership and reporting of the product business OKRs - Maximize revenue extraction: work with Sales/Success to ensure Emarsys maximizes its revenue out of the products -...

**Customer Support Manager - Hybrid - Vienna** **We are hiring at ASE Global for a Customer Support Manager to join our Customer Success team in Vienna!** We are looking for a detail-oriented Customer Support Manager to manage our support department and handle customer service interactions, reports, and repairs. The Customer Support Manager's...

As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

Job OverviewWe are seeking a highly skilled Senior Business Operations Manager to join our team at Amazon Europe Core.About the RoleThis is an exciting opportunity to leverage your experience in project management and business operations to drive growth and efficiency across our B2B implementations. As a Senior Business Operations Manager, you will be...

As a support architect you are working with customers as trusted advisor and guide them in defining the best solution for their request and provide proactively improvement suggestions for solution efficiency as well as product feature evolution. This includes providing de-escalation support, solution guidance for escalated situations, proactive measures for...

Your tasks: - You will take over the strategic leadership of the Content Quality & Support team and you will be the face internally but partially also for external communication on the topic of trustworthiness - In this role you will not only be responsible for providing excellent service to our users and customers but also for enhancing and monitoring the...

**Job Description Summary**: At the end of everything we do is a patient. At the beginning is you!” With thousands of medications making their way through a hospital and to patients every day, the medication management process is complex, and medication errors and inefficiencies are unfortunately inevitable. BD is committed to breaking the harmful cycle...

**Vertragsart**: - Permanent**Arbeitszeitmodel**: - Vollzeit**Gehaltsart**: - Jährlich**Gehalt**: - Negotiable**Ort**: - Wien**Job veröffentlicht**: - 03/10/2024**Job-ID**: - 32317Stellenbeschreibung Unser Kunde ist einer der größten Energieversorger Österreichs mit Sitz in Ostösterreich. Zur Verstärkung des Teams wird aktuell eine Person zur...

**Company Description** Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most...

Job Description General Summary: The GDP Operational Quality Senior Manager will act as Responsible Person (RP, "Fachkundige Person") for Vertex Pharmaceuticals Austria, keeping oversight of the local distribution network, ensuring ongoing maintenance of the WDA, leading regulatory inspections, and supporting International Quality in wider regional or...

Job Overview: As a Program Manager with Amazon Europe Core, you will be responsible for driving Amazon Business adoption for purchasing needs. You will work closely with Customer Advisor and Professional Services teams to support implementation and have a key part in Customers' success to adopt our solutions.About the Role:This position requires relocation...

Vous souhaitez donner du sens à votre métier ? Vous voulez contribuer à l'amélioration de nos soins de santé ? Alors rejoignez notre équipe! We want to invest. In your future. Dedalus Group is the leading healthcare and diagnostic software provider in Europe and one of the largest in the world. With its innovative framework of comprehensive and...

**Role and Responsibilities** **Senior Project Manager** Join our team as a Senior Project Manager that responsible for the delivery of our complex, high-risk, very large, multi-side portfolio implementations and/or innovative solutions often international in scope. **The role we are offering you** - Lead delivery teams, develop, and maintain...