Client Service and Implementation Manager

vor 2 Wochen

Wien, Österreich Société Générale Vollzeit

**Responsibilities**:
At the core of Société Générale’s universal banking business model, the Corporate & Investment Bank is a well-diversified and leading player with nearly 10 500 professionals present in more than 31 countries across Europe, the Americas and AsiaPacific.Standing by its clients across sectors, the Corporate & Investment Bank tailors solutions for them by capitalising on ist worldwide expertise in investment banking, global finance, and global markets.
- For Corporates, Financial Institutions and Public Sector: providing a global advisory approach (M&A, debt, equity transaction, capital structure, and asset & liability management), as well as quality capital raising solutions across the debt and equity spectrum, optimised financing and expert risk management responses notably in the realm of foreign exchange and rates derivatives.
- For Investors: offering reliable and sound investment opportunities and risk management solutions through its integrated global markets platform delivering seamless access to markets (equity, rates, credit, currencies, commodities and derivatives), as well as advice and solid financial engineering, quality of execution - both Agency and principal-, forwardlooking research across asset classes, an industry-leading clearing proposition and prime brokerage services.

**Mission**:
The Client Service and Implementation Manager (CSIM) is part of the business line of Payments and Cash Management (PCM) located in Vienna, Austria, and is responsible for client service and support, as well as the implementation of Cash Management Structures.

**Tasks and responsibilities**:

- First point of contact for our clients regarding service topics and required account relationship or product set-up amendments such as opening of new accounts, cash pool changes, amendments to Electronic Banking set-ups
- Manage all types of questions or requests received from clients, ensuring a professional and positive client experience
- Prepare client welcome packages
- Occasional client visits together with Sales Managers
- Execute and coordinate the implementation of corporate cash management services, including project management & coordination, communication on project progress to all stakeholders
- Support the commercial activities of the Front Office including contract preparation, proposal development and writing, preparation of client presentations
- Follow up on service issues with the Front Office, Back Office and product teams in Paris such as SWIFT, CMI, current account management, European proposals
- Verify product-related billing (Global Cash, SWIFTNET)
- Support a smooth communication on Cash Management topics to internal and external parties and authorities
- Manage permanent supervision requirements

**Profile required**:
**Studies & experience**:

- Commercial education/Bachelor or master’s degree in Finance, Business Administration, Economics
- Proven (international) Payments & Cash Management experience

**Language skills**:

- Proficiency in German
- Fluency in English

**Technical, operational & Soft skills**:

- Understanding the set-up and business specifics of clients
- Good understanding of Compliance, KYC and Risk Management
- Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
- Strong operational and commercial attitude combined with cash management expertise
- Ability to work in cooperation with other bank departments
- Ability to work under pressure and manage complex situations
- Ability to solve problems and think outside the box
- Client oriented
- Excellent interpersonal and communication skills
- Team player

**Why join us**:
Société Générale Austria is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.

We offer:

- Competitive salary dependent on your professional and personal qualifications
- A flexible work environment
- Corporate benefits and an attractive compensation package (bonus system, pension plan, meal vouchers, reimbursement of public transport costs or commuter allowance)
- Opportunities for personal growth and professional development supported by a community of talented professionals
- An open, collaborative environment where your background and contributions are valued

**Business insight**:
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will f

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