Technical Support
vor 4 Wochen
You are a team player and want to help to scale a fast-growing Austrian start-up? You are interested in digital business models and you have an affinity for online marketing/e-commerce?
Then shopstory is the right place for you Together we want to revolutionize the online marketing market with our proprietary AI-based software and give our customers (onlinestores) an effective tool to succeed in the digital world.
Tasks
- You provide technical support to a range of user (2nd / 3rd Support)
- You log tickets accurately, determining their priority and triage accordingly
- You resolve technical issues or provide work arounds
- You have regular alignments with the Product & Engineering team to get tickets resolved
- You develop solutions to help integrate our user’s technologies with our product
- You assist in technical setups and configurations
- You identify and provide feedback on user pain points to implement improvements
**Requirements**:
- Experience in development (JavaScript) and technical support (e.g. freshdesk)
- Experience in troubleshooting and debugging technical issues
- Enthusiasm for Online Marketing and google ads
- Passion for solving problems and finding solutions to help our users
- Strong communicator work across Customer Success and Engineering
- Fluent German and English
**Benefits**:
- Wide range of tasks with room for personal initiative, independence and
responsibility
- Startup working atmosphere (incl. work equipment) in an interdisciplinary team with flexible working hours as well as a nice office with own fitness area
- More employee benefits with an own employee prepaid card with budget for restaurants (4,40€ per workday)
- Selected trainings for continuous education in addition to the operational work
- Compensation with appropriate qualifications: gross annual salary starting at 35.000€.
references).
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