Openstack Technical Support Manager
vor 1 Woche
Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.
Our regional Technical Support Managers run world-class Technical Support teams - solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus - ensuring that customers are always satisfied with the service they are receiving, and technical excellence - ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
**Key responsibilities**
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire, develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives
**Required skills and experience**
- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
- Experience or knowledge of OpenStack, Public Cloud and Virtualization technologies.
- Leadership experience, and preferably team management experience
- Confidence under pressure, with proven track record of high customer focus
- Preferably fluent in two languages English being primary
- Excellent communication skills (verbal and written)
**About Canonical**
Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.
**We offer**:
- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
LI-Remote
-
Openstack Engineering Manager
vor 1 Woche
Wien, Österreich Canonical - Jobs VollzeitThis role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...
-
Core Network Support Engineer
vor 5 Stunden
Wien, Wien, Österreich STEINER-HITECH GMBH VollzeitOur client is the Austrian subsidiary of an Asian technology group. Among other things, the company is involved in the strong expansion of fiber optics in Austria and cooperates with Austria's major mobile communications providers. Customer facing support engineer in vendor-network operator environment (on-site) Maintenance and support activities of voice...
-
Senior Technical Account Manager
Vor 7 Tagen
Wien, Österreich Dynatrace Vollzeit**Company Description** As a Senior Technical Account Manager, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that...
-
Core Network Support Engineer
vor 3 Wochen
Wien, Wien, Österreich STEINER-HITECH GmbH VollzeitOur client is the Austrian subsidiary of an Asian technology group. Among other things, the company is involved in the strong expansion of fiber optics in Austria and cooperates with Austria's major mobile communications providers. Customer facing support engineer in vendor-network operator environment (on-site) Maintenance and support activities of voice...
-
Core Network Support Engineer
vor 3 Wochen
Wien, Wien, Österreich STEINER-HITECH GmbH VollzeitOur client is the Austrian subsidiary of an Asian technology group. Among other things, the company is involved in the strong expansion of fiber optics in Austria and cooperates with Austria's major mobile communications providers. Was werde ich hier machen? Customer facing support engineer in vendor-network operator environment (on-site) Maintenance and...
-
Core Network Support Engineer
vor 3 Wochen
Wien, Wien, Österreich STEINER-HITECH GmbH VollzeitOur client is the Austrian subsidiary of an Asian technology group. Among other things, the company is involved in the strong expansion of fiber optics in Austria and cooperates with Austria's major mobile communications providers. Was werde ich hier machen? Customer facing support engineer in vendor-network operator environment (on-site) Maintenance and...
-
Wien, Österreich Dynatrace Vollzeit**Company Description** As a Senior Technical Account Manager, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that...
-
Linux Support Associate
vor 1 Woche
Wien, Österreich Canonical - Jobs VollzeitThis is an opportunity for an entry level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. **Role...
-
Core Network Support Engineer
vor 2 Wochen
Wien, Wien, Österreich STEINER-HITECH GMBH VollzeitOur client is the Austrian subsidiary of an Asian technology group. Among other things, the company is involved in the strong expansion of fiber optics in Austria and cooperates with Austria's major mobile communications providers.Was werde ich hier machen?- Customer facing support engineer in vendor-network operator environment (on-site)- Maintenance and...
-
Technical Support Specialist
vor 3 Wochen
Wien, Österreich OneSpan VollzeitAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
-
Sr Technical Account Manager
vor 4 Wochen
Wien, Wien, Österreich Dynatrace Austria GmbH VollzeitDynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace...
-
Technical Supporter
Vor 3 Tagen
Wien, Österreich Spot On Sp. z o.o VollzeitIT is all about career choices. Werden Sie Teil unseres Teams Frau **Wir suchen für den Standort Wien (m/w)**: Technical Supporter Ihre Aufgaben Implementierung von Neugeräten (PC Arbeitsplätze, inkl. Monitore & ev. Peripherie) beim Kunden vor Ort Bestehende Arbeitsplatzsysteme werden übernommen, inkl. Datensicherung, Softwareinstallation und...
-
Technical Product Specialist
vor 3 Wochen
Wien, Österreich Dynatrace Vollzeit**Company Description** Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities).- Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform...
-
Technical Account Manager
vor 1 Woche
Wien, Österreich AWS EMEA (Austria) VollzeitExperience with operational parameters and troubleshooting for two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment - Working with engineering/ technology teams for large customers or a major segment of a large entity in...
-
Technical Application Support Specialist
vor 3 Wochen
Wien, Österreich CAE Vollzeit**Role and Responsibilities** In this role you will support the product Flight Plan Manager which is used by customers around the globe. You will need your analysis, troubleshooting and diagnostics skills in our customer-centric, fast-paced environment to boost customer satisfaction. **Product Overview** Flight Plan Manager is a comprehensive flight...
-
Cloud Engineering Manager
vor 1 Woche
Wien, Österreich Canonical - Jobs VollzeitThis role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...
-
Pre-sales Solution Architect
vor 3 Wochen
Wien, Österreich Mirantis VollzeitCompany Description **Job Description**: **About Solution Architecture at Mirantis**: **Role Description**: - Craft effective strategies with the Account Executive to direct sales activities across large enterprise organizations - Discover and qualify business alignment and technical fit between customer requirements and Mirantis product and services -...
-
Technical Application Support Specialist
vor 4 Wochen
Wien, Österreich CAE Vollzeit**Role and Responsibilities** In this role you will support the product Flight Plan Manager which is used by customers around the globe. You will need your analysis, troubleshooting and diagnostics skills in our customer-centric, fast-paced environment to boost customer satisfaction. **Product Overview** Flight Plan Manager is a comprehensive flight...
-
Technical Support Specialist
vor 4 Wochen
Wien, Österreich KompiTech IT Services VollzeitKompiTech Switzerland is an IT service provider, we provides both managed services and IT automation processes to customers across Europe. In Vienna, Austria. We are looking for an individual to work part-time as Technical Support Specialist. You will provide onsite support to our clients with focus on offering excellent customer service. **Key...
-
Engineering Manager, Managed Services
vor 1 Woche
Wien, Österreich Canonical - Jobs VollzeitThis role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...