Technical Support

vor 2 Wochen


Wien, Österreich Shopstory GmbH Vollzeit

You are a team player and want to help to scale a fast-growing Austrian start-up? You are interested in digital business models and you have an affinity for online marketing/e-commerce?

Then shopstory is the right place for you Together we want to revolutionize the online marketing market with our proprietary AI-based software and give our customers (onlinestores) an effective tool to succeed in the digital world.

Tasks
- You provide technical support to a range of user (2nd / 3rd Support)
- You investigate support requests and tackle them, using our own software & third-party ones like Google Ads
- You resolve technical issues, provide workarounds, or escalate to the Engineering Team
- You log tickets accurately, determining their priority and triage accordingly
- You assist in technical setups and configurations
- You identify and provide feedback on user pain points to implement improvements

**Requirements**:

- Passion for solving problems and finding solutions to help our users
- Persistence to resolve issues and gain expertise in new systems
- Technical affinity and basic programming skills
- Independent customer-centric work style
- Enthusiasm for Online Marketing and Google Ads
- Good communication skills both customer-facing & with the team
- Fluent German and English

**Benefits**:

- Wide range of tasks with room for personal initiative, independence and

responsibility
- Startup working atmosphere (incl. work equipment) in an interdisciplinary team with flexible working hours as well as a nice office with own fitness area
- More employee benefits with an own employee prepaid card with budget for restaurants (4,40€ per workday)
- Selected trainings for continuous education in addition to the operational work
- Compensation with appropriate qualifications: gross annual salary starting at 35.000€.

references).


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