[ Junior ] Technical Support
vor 3 Wochen
Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone regardless of race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
Please note: this is a Vienna based job Working permit for Austria is required in advance.
**What would be your major responsibilities?**
- Prioritize & answer incoming business partner mails in our mailbox & cases queue
- Collaborate with other internal teams during the onboarding of new business partners or products
- Provide technical support to external partners (B2B) during & post integration of our products via mail, phone, and instant messaging systems
- Analyze, resolve, escalate & document various technical problems reported by business partners or monitoring systems
- Create tickets as needed & direct the request for resolution with the internal IT teams
- This job requires scheduled stand on duty during weekends & after work, distribuited among the team
**Is this you?**
- Completed education in the field of IT (Ba, A-levels, apprenticeship)
- Relevant experience in e-commerce and/or the payment industry is an advantage
- Knowledge in Postman, REST APIs, SOA XML APIs, SQL or Splunk is an advantage
- Strong initiative & dedication to quality
- Comprehensive data analysis skills
- Stress resilience in dealing with high workload & high priority incidents
- Self-motivation & self-reliance
- Adaptable, flexible, and willingness to embrace change
- Full proficiency in English, additional language skills advantageous (i.e. Spanish, German)
**Why should you work for us?**
- A promise to ourselves to live the values: Pioneering, Courageous, Open & Focused. Our four values are the heart of everything we do & inspires how we work together.
- A global community of pioneers who want to impact the payment industry globally
- An international, diverse & inclusive working environment onboarding people like you
- Modern & well-equipped office with excellent public transportation connections in the South of Vienna
- Flex-time & hybrid working model combining remote-work & office-days within Austria
- A lot of initiatives such as Summer-hours, wellbeing afternoons & no-internal meeting days to focus on what is really important for you
- Paysafe Days to celebrate achievements together during a festive global event
- An one-day volunteering allowance to support a cause you care about in your community
- Flexible meal allowance system combining grocery shops & restaurants in Austria up to € 8;
- per day
- International development & career opportunities if you are ready & open for that
- Competitive annual gross salary starting from € 35.000;
- up to € 45.000;
- of course adjustable to your level of experiences & qualifications for the role.
- A performance driven bonus system is on top of this gross salary
**Please note: this is a Vienna based job Working permit for Austria is required in advance.
-
Technical Supporter
vor 3 Wochen
Wien, Österreich Spot On Sp. z o.o VollzeitIT is all about career choices. Werden Sie Teil unseres Teams Frau **Wir suchen für den Standort Wien (m/w)**: Technical Supporter Ihre Aufgaben Implementierung von Neugeräten (PC Arbeitsplätze, inkl. Monitore & ev. Peripherie) beim Kunden vor Ort Bestehende Arbeitsplatzsysteme werden übernommen, inkl. Datensicherung, Softwareinstallation und...
-
Technical Support Specialist
vor 2 Wochen
Wien, Österreich OneSpan VollzeitAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
-
Technical Support Engineer
vor 3 Wochen
Wien, Wien, Österreich ChargePoint, Inc. VollzeitReports ToSupervisor Industrial SupportWhat You Will Be DoingCustomer Support performs a crucial role in differentiating ChargePoint from its competition. We are ever changing, hard-working and growing fast Our charging stations are all connected with our cloud system which allows for a great level of remote troubleshooting, configuration and software...
-
Technical Support Specialist
vor 3 Wochen
Wien, Österreich KompiTech IT Services VollzeitKompiTech Switzerland is an IT service provider, we provides both managed services and IT automation processes to customers across Europe. In Vienna, Austria. We are looking for an individual to work part-time as Technical Support Specialist. You will provide onsite support to our clients with focus on offering excellent customer service. **Key...
-
Junior Manager für Projekt- und Testmanagement
Vor 2 Tagen
Wien, Wien, Österreich Connex DI Hadek GesmbH VollzeitAufgabenbereicheAls Junior Technical Support Manager werden Sie in folgenden Bereichen tätig:ProjektmanagementTestmanagementProjektassistenzWir suchen nach einer Persönlichkeit, die sich in diesen Bereichen auskennt und Erfahrung in der Projektarbeit hat.
-
Senior Technical Support Engineer
vor 3 Wochen
Wien, Wien, Österreich at VollzeitHelp Desk & IT Support (Information & Communication Technology)Are you an experienced Technical Support Engineer with a passion for RF systems? Our client is looking for a Senior Technical Support Engineer with experience with RF Systems to join their team who has been around for more than half a centuryAs part of their technical support team, you'll use...
-
Openstack Technical Support Manager
vor 1 Tag
Wien, Österreich Canonical - Jobs VollzeitOpen source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are...
-
Technical Support Engineer II
vor 3 Wochen
Wien, Wien, Österreich Dynatrace Austria GmbH VollzeitDynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace...
-
Technical Support Engineer II
vor 3 Wochen
Wien, Wien, Österreich Dynatrace Austria GmbH VollzeitDynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The...
-
Technical Support Engineer II
vor 3 Wochen
Wien, Wien, Österreich dynaTrace software GmbH VollzeitYour role at DynatraceAs a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new...
-
Junior Technical Support Manager
vor 3 Wochen
Wien, Wien, Österreich Connex DI Hadek GesmbH VollzeitConnex.cc ist ein IT-Beratungsunternehmen, das seit 2000 Kunden bei der Umsetzung komplexer IT-Projekte berät und unterstützt. Der Fokus liegt auf Projekt- und Testmanagement sowie Projektassistenz. Connex.cc entwickelt wirtschaftlich optimierte Lösungen für aktuelle Aufgaben im öffentlichen Sektor. AufgabenSie erstellen, pflegen und verwalten Dokumente...
-
Junior Technical Support Manager
vor 3 Wochen
Wien, Wien, Österreich Connex DI Hadek GesmbH VollzeitConnex.cc ist ein IT-Beratungsunternehmen, das seit 2000 Kunden bei der Umsetzung komplexer IT-Projekte berät und unterstützt. Der Fokus liegt auf Projekt- und Testmanagement sowie Projektassistenz. Connex.cc entwickelt wirtschaftlich optimierte Lösungen für aktuelle Aufgaben im öffentlichen Sektor.Sie erstellen, pflegen und verwalten Dokumente für die...
-
Junior Technical Support Manager
vor 3 Wochen
Wien, Wien, Österreich Connex DI Hadek GesmbH VollzeitConnex.cc ist ein IT-Beratungsunternehmen, das seit 2000 Kunden bei der Umsetzung komplexer IT-Projekte berät und unterstützt. Der Fokus liegt auf Projekt- und Testmanagement sowie Projektassistenz. Connex.cc entwickelt wirtschaftlich optimierte Lösungen für aktuelle Aufgaben im öffentlichen Sektor.Sie erstellen, pflegen und verwalten Dokumente für die...
-
Project Engineer
vor 4 Wochen
Wien, Wien, Österreich CNS-Solutions & Support GmbH VollzeitDeine Rolle im Team Participating in one or several projects, you'll be supporting the team with text-based xml configuration, requirement specification and documentation activities. Configuration of our solution/application for projects as well as internal and external sales demos Maintenance, support and management of existing solutions, demos, and...
-
IT-Support-Experte
vor 14 Stunden
Wien, Wien, Österreich IVM Technical Consultants VollzeitDie Rolle des IT-Support-Experts bei IVM Technical Consultants besteht darin, unsere Kunden mit technischen Lösungen zu unterstützen.Fachlicher HintergrundBeratung und Unterstützung bei der Installation und Betreuung von Desktop-AnwendungenSupport für Smartphone-Anwendungen und deren Integration in bestehende SystemeInstallation und Betreuung von...
-
Technical Support Manager
vor 3 Wochen
Wien, Wien, Österreich Signteq VollzeitKarriereDynamisches Startup im Bereich der digitalen Signaturlösungen sucht nach einem leidenschaftlichen und erfahrenen Technical Support Manager (m/w/d), der unsere Vision von zukunftsweisender Technologie mit uns teilen und zu einem wertvollen Mitglied unseres Teams werden möchte.signteq.io ist eine onlinebasierte SaaS-Lösung, die es seinen Nutzern...
-
Technical Support Engineer
vor 4 Wochen
Wien, Wien, Österreich Siemens AG Österreich TeilzeitTechnical Support Engineer Siemens Österreich zählt zu den führenden Technologieunternehmen des Landes. Seit mehr als 140 Jahren stehen wir für Nachhaltigkeit, Innovation, Qualität, Zuverlässigkeit und legen in unseren Teams größten Wert auf Diversity bzw. fördern Vielfalt in all ihren Dimensionen. Sie möchten bei einem der innovativsten...
-
Technical Support
vor 2 Wochen
Wien, Österreich Shopstory GmbH VollzeitYou are a team player and want to help to scale a fast-growing Austrian start-up? You are interested in digital business models and you have an affinity for online marketing/e-commerce? Then shopstory is the right place for you! Together we want to revolutionize the online marketing market with our proprietary AI-based software and give our customers...
-
Technical Support Specialist
vor 2 Wochen
Wien, Österreich Wienerberger AG VollzeitAt wienerberger we are committed to a better future. With innovative and sustainable building materials, we strive to improve people's lives and create a world in which future generations have the same opportunities as we do today. Guided by trust, respect, passion and creativity, we shape a better future. - ** Our shared vision**: We improve people's...
-
Technical Support
vor 2 Wochen
Wien, Österreich Shopstory GmbH VollzeitYou are a team player and want to help to scale a fast-growing Austrian start-up? You are interested in digital business models and you have an affinity for online marketing/e-commerce? Then shopstory is the right place for you! Together we want to revolutionize the online marketing market with our proprietary AI-based software and give our customers...
