Desktop Support

vor 3 Wochen

Linz, Österreich Test Yantra Software Solutions Private Limited Vollzeit

**Role and Required Skills**:

- Technical Expertise: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) alongwith experience in supporting hardware such as desktops, laptops, and mobile devices.
- Experience in Imaging & Deployment Tools: Hands-on experience with SCCM, MDT, or similar tools for OS deployment and device imaging.
- IT Security Awareness: Understanding of security policies, endpoint protection, and compliance standards (e.g., encryption, antivirus, patch management).
- Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, both remotely and in person.
- Communication Skills: Excellent verbal and written communication skills for interacting with end users and IT teams.
- ITIL Awareness: Familiarity with ITIL principles and experience with incident, problem, and change management processes.
- Strong knowledge of Windows and macOS operating systems.
- Experience troubleshooting hardware, software, and networking issues.
- Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).
- Basic understanding of ITIL principles and incident management processes.

Pay: 45.000,00€ - 50.000,00€ per month

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