Product Support Analyst
vor 2 Wochen
This is a Product Support Analyst - Financial Planning role with one of the leading companies in AU right now 🔥 -- Iress -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Iress 🧐🧐
## At Iress, we make things happen We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia. ## Build your career at Iress ## As the Customer Support Analyst, you will be responsible for supporting our award-winning financial planning software - Xplan. You'll support a range of clients including some of the largest financial institution As the main point of contact for our users, you’ll apply your customer service and creative problem solving skills to help troubleshoot any issues our users encounter. You’ll have the full support from your team and Team Leader as well as the opportunity to collaborate with other internal teams to investigate, analyse and solve a variety of software application issues. If you are a Finance/Economics Graduate or passionate about financial services - we would love to hear from you ## Some of the awesome things you’ll be involved with: - Provide a first point of contact for all inbound communications - Log and document all client incidents and requests in line with defined standards - Actively listen, probe and analyse incident information to ensure all pertinent information is gathered - Use strong verbal and written skills to deliver excellent customer service - Ensure adequate phone queue coverage in line with defined standards - Actively and appropriately prioritise incidents during the triage process in line with defined standards - Effectively liaise and collaborate with team, and relevant internal departments to gather and analyse required incident information, use initiative and creativity to determine viable incident solutions, and follow through to resolution as required - Involvement in stakeholder management - Establish effective working relationships with team and key people in other departments - Effectively escalate incidents with appropriate information in line with defined standards. - Actively own and track escalated incidents - Proactively learn about the products and the applicable areas of the industry Continually develop analytical and troubleshooting skills - Continually develop analytical and troubleshooting skills ## What you will bring: - Relevant qualifications in either Financial Planning, Economics or Finance is preferred - A keen interest in Financial planning - Excellent verbal and written communication skills, and the ability to interact with a wide range of people from diverse backgrounds - Strong troubleshooting skills / methodology - Strong team player with a willingness to share ideas and knowledge - Effective time management and organisational skills - Self-motivated and proactive approach to work and professional development - Ability to learn new information quickly, and to confidently apply learnings - Ability to multi-task and remain calm working in a fast-paced environment - Ability to use initiative, be proactive and creative in solving client issues/incidents
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Iress.
✅ Applying here is the first step in the hiring process for this role at Iress.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
-
Product Support Analyst
vor 2 Monaten
Sydney, Österreich ubank VollzeitThis is a Product Support Analyst role with one of the leading companies in AU right now 🔥 -- ubank -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at ubank 🧐🧐**About us ** At ubank, we want to empower the digital generation to be more successful with money....
-
Product Analyst
vor 1 Monat
Sydney, Österreich Qantas VollzeitAbout UsFounded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline.Qantas has a range of subsidiary businesses that support the overall operations of the Group.The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands —...
-
Product Analyst
vor 1 Monat
Sydney, Österreich Qantas VollzeitAbout UsFounded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline.Qantas has a range of subsidiary businesses that support the overall operations of the Group.The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands —...
-
Product Analyst
vor 1 Monat
Sydney, Österreich Qantas VollzeitAbout UsFounded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline.Qantas has a range of subsidiary businesses that support the overall operations of the Group.The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands —...
-
Product Analyst
vor 2 Monaten
Sydney, Österreich Ignition VollzeitThis is a Product Analyst (Growth) role with one of the leading companies in AU right now 🔥 -- Ignition -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Ignition 🧐🧐## **Job Description** **About the role:** As a Product Analyst focused on Growth at Ignition,...
-
Product Analyst
vor 1 Monat
Sydney, Österreich Ignition VollzeitTo transform the way people do business together, sparking long-lasting relationships for professional service businesses & their clients.Ignition Product Analyst (Growth) Ignition is the world's first client engagement and commerce platform for professional services businesses to streamline how they engage clients and get paid with team members in...
-
Product Analyst
vor 1 Monat
Sydney, Österreich Ignition VollzeitTo transform the way people do business together, sparking long-lasting relationships for professional service businesses & their clients.IgnitionProduct Analyst (Growth) Ignition is the world's first client engagement and commerce platform for professional services businesses to streamline how they engage clients and get paid with team members in Australia,...
-
Product Analyst, Channels
vor 3 Monaten
Sydney, Österreich Equifax, Inc. VollzeitWhat you'll do Join our Product Channels team where you'll support digital platforms and the global transformation of how we interact with our customers. As a Product Analyst, you will be responsible for performing business and product analysis across the full spectrum of an assigned programme, from inception/business case and problem identification to...
-
Head Of Product
Vor 6 Tagen
Sydney, Österreich Product-Consumer-Core Resi VollzeitNote: We're now accepting applications, and the interview process will begin in January 2025.This is a great opportunity to get your application in early and start the new year strong!Who are we?We're working to shine a light on all things property.Through technology, our business is built around connecting every step of the property journey to deliver a...
-
Product Analyst
vor 2 Wochen
Sydney, Österreich Qantas VollzeitAbout UsFounded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands —...
-
Product Data Analyst
vor 4 Wochen
Sydney, Österreich CIM VollzeitThis is a Product Data Analyst role with one of the leading companies in AU right now 🔥 -- CIM -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at CIM 🧐🧐**Will you join us?** We are seeking a highly motivated and experienced Product Data Analyst to join our...
-
Technical Support Analyst
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitTechnical Support Analyst Want to help us bring happiness to the world?Want to join an ambitious and fast-growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure, and people?Then this is the place for you.As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the...
-
Qantas | Product Analyst | Sydney
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAbout UsFounded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline.Qantas has a range of subsidiary businesses that support the overall operations of the Group.The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands —...
-
Senior Analyst
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitSenior Analyst - Product AnalyticsWestpac Banking Corporation Sydney, AustraliaJob DescriptionPermanent OpportunitySydney CBD locationHybrid working modelSenior Analyst - 55029How will I help?The Senior Analyst will work within a best-in-class team that will strengthen Westpac's information and analytical approach to provide business partners and customers...
-
Senior Analyst
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitSenior Analyst - Product AnalyticsWestpac Banking Corporation Sydney, AustraliaJob Description Permanent OpportunitySydney CBD locationHybrid working modelSenior Analyst - 55029 How will I help? The Senior Analyst will work within a best-in-class team that will strengthen Westpac's information and analytical approach to provide business partners and...
-
Engineering Support Analyst
vor 2 Wochen
Sydney, Österreich This Is An It Support Group VollzeitAbout KindredKindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful...
-
Product Analyst
vor 1 Monat
Sydney, Österreich Ignition VollzeitTo transform the way people do business together, sparking long-lasting relationships for professional service businesses & their clients.Strategy and analysis Full-time Office | Sydney, NSW, Australia Mid Level: A role for someone with some well-developed knowledge and skills they can bring to the role and team.Typically within 2-5 years of...
-
Product Analyst
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitTo transform the way people do business together, sparking long-lasting relationships for professional service businesses & their clients.Strategy and analysis Full-time Office | Sydney, NSW, Australia Mid Level: A role for someone with some well-developed knowledge and skills they can bring to the role and team.Typically within 2-5 years of...
-
Ad Product Analyst
vor 1 Woche
Sydney, Österreich Foxtel VollzeitAd Product Analyst Apply nowJob no: 4191Work type: Full timeLocation: ArtarmonCategories: Sales Life at Foxtel Group A career with us means working across one or more of our brands including Foxtel, Hubbl Kayo Sports, BINGE, Flash, Fox Sports and Foxtel Media.When you join, the Perks at Work are taken care of:You're part of Fox Flex, our hybrid way of...
-
Ad Product Analyst
vor 1 Woche
Sydney, Österreich Foxtel VollzeitAd Product Analyst Apply nowJob no: 4191Work type: Full timeLocation: ArtarmonCategories: SalesLife at Foxtel Group A career with us means working across one or more of our brands including Foxtel, Hubbl Kayo Sports, BINGE, Flash, Fox Sports and Foxtel Media.When you join, the Perks at Work are taken care of:You're part of Fox Flex, our hybrid way of working...
