Product Support Analyst
vor 2 Monaten
This is a Product Support Analyst role with one of the leading companies in AU right now 🔥 -- ubank -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at ubank 🧐🧐
**About us ** At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead. With ubank, our customers can discover what it feels like to save more, see exactly where they’re spending and own their own home faster. In short, we want to help them achieve real momentum with money. **Your why ** In this role, you will be responsible for managing and enhancing our suite of applications, ensuring they meet the needs of our organisation and drive operational efficiency. This role reports directly to the Banking and Enterprise Applications Manager. **How you will spend your time ** As Production Support, your **key responsibilities** will include: - **Collaborative Support:** Work alongside IT and business units to ensure applications meet operational requirements and support business objectives. - **Process Optimisation:** Contribute to efforts aimed at enhancing processes and adhering to best practices in maintenance, support, and deployment of applications, aiming for service excellence. - **Application Maintenance:** Provide essential support and maintenance for applications, including routine updates and patch applications to ensure systems operate efficiently. - **System Environment Optimisation:** Offer recommendations for optimising application environments to improve performance and reliability based on observed trends and issues. - **Third-Party Liaison:** Support interactions with third-party vendors and solution providers to ensure integrated services work seamlessly and meet performance standards. - **Support Recovery and Continuity Efforts:** Aid in developing and implementing recovery and business continuity plans to reduce downtime and ensure quick service restoration in case of disasters. - **Risk Identification and Compliance Support:** Assist in identifying operational risks and ensuring applications compliance with relevant standards and regulations to protect business operations. **What you will bring ** **_Essential _** - Banking and Financial Services experience - Experience with CRM systems, Genesys Cloud, HCM, or Banking Systems - Strong problem-solving and communication skills - Understanding of IT infrastructure, cloud services, and software development life cycles - Familiarity with regulatory compliance in the financial industry - Relevant certifications (ITIL 4, COBIT, or CISM) preferred **_Desirable _** - Experience with Microsoft suite, Slack and Confluence (or other collaboration tools).
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Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like ubank.
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