Client Service Specialist
vor 3 Wochen
This is a Client Service Specialist role with one of the leading companies in AU right now 🔥 -- Marsh McLennan -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Marsh McLennan 🧐🧐
## Description: We are seeking a talented individual to join our Client Operations team at Marsh. This role will be based in Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office. In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle. Supported with training in the combination of online learning modules, systems support from the Operations team and 1:1 on the job learning. Working under the umbrella of operations you will help drive standardization of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge. We will count on you to: - Act as a connector between Broking and Operations, fostering collaboration to deliver optimal client solutions. - Acquire and maintain an understanding of clients' business and insurance needs, ensuring all relevant information is noted and acted upon. - Ensure timely and accurate production of client transactions, including invoices, policy documentation, and renewal reports. - Support effective working relationships with clients and insurers, while seeking opportunities for innovation and process improvement. - Maintain accurate records on all clients and adhere to the Company's quality practices and compliance policies. What you need to have: - High School Certificate or equivalent. - Minimum 1 year of experience in a similar broking/operational role, preferably in an insurance-related field. - Minimum Tier 1 ANZIIF Broking License. What makes you stand out: - Excellent communication skills (verbal and written) with strong administration and organizational abilities. - Proficiency in Microsoft Office Suite and a quick learner of other computerized systems. - Ability to work under pressure with effective time management skills. - Motivated self-starter focused on achieving results, capable of working autonomously as well as part of a team.
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