Client Service Specialist
vor 3 Wochen
Company: Marsh
Description:
We are seeking a talented individual to join our Client Operations team at Marsh. This role will be based in the Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office.
In this role, you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle.
Supported with training in the combination of online learning modules, systems support from the Operations team, and 1:1 on-the-job learning.
Working under the umbrella of operations, you will help drive standardization of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non-client-facing operations colleagues with additional product and client knowledge.
We will count on you to:
Act as a connector between Broking and Operations, fostering collaboration to deliver optimal client solutions.
Acquire and maintain an understanding of clients' business and insurance needs, ensuring all relevant information is noted and acted upon.
Ensure timely and accurate production of client transactions, including invoices, policy documentation, and renewal reports.
Support effective working relationships with clients and insurers, while seeking opportunities for innovation and process improvement.
Maintain accurate records on all clients and adhere to the Company's quality practices and compliance policies.
What you need to have:
High School Certificate or equivalent.
Minimum 1 year of experience in a similar broking/operational role, preferably in an insurance-related field.
Minimum Tier 1 ANZIIF Broking License.
What makes you stand out:
Excellent communication skills (verbal and written) with strong administration and organizational abilities.
Proficiency in Microsoft Office Suite and a quick learner of other computerized systems.
Ability to work under pressure with effective time management skills.
Motivated self-starter focused on achieving results, capable of working autonomously as well as part of a team.
Why join our team:
We help you be your best through professional development opportunities, interesting work, and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
About Marsh:
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
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