Premium Support Specialist
vor 2 Wochen
This is a Premium Support Specialist - Uber role with one of the leading companies in AU right now 🔥 -- Uber -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Uber 🧐🧐
**About the Role** Uber for Business (U4B) is rapidly expanding and is positioned to be the next growth engine for Uber. The U4B Premium Support Specialist will be responsible for providing top-level customer support to U4B’s largest and most important clientele. U4B Premium Support Specialists help coordinate cross-functional responses for clients and work closely with the account management team and other internal stakeholders to provide the best possible experience to our business customers. The role is approximately 70% directly supporting U4B clients and 30% identifying opportunities for continuous improvement and value-add activity for clients. **Your Impact in Role:** You are the primary support point of contact for administrators at Uber for Business’s largest and most important organisations. We’re looking for someone to build strong rapport with these clients by providing consistently excellent and comprehensive support, as well as championing their issues across Uber. You’ll make using U4B as seamless as possible for administrators and the employees at their organisations. - Drive resolution of complex problems by leveraging internal resources and using multiple communication channels including email and client appointments. - Partner with internal teams to ensure your customers’ issues are escalated appropriately and satisfactorily resolved while keeping the customer informed of progress along the way. - Proactively identify trends or impending issues and inform your client to minimise disruption to their service. - Collaborate with Onboarding Specialists and Account Managers to keep them apprised of client concerns and flag potential cross-sell and up-sell opportunities based on client usage. - Identify and propose internal systems, product, or policy recommendations to enhance the efficiency of our support team and to improve the client support experience across all U4B partners. **The Experience You’ll Bring:** - Experience in customer support, sales, or account management providing email, phone, or chat support - Excellent written and verbal communication skills including the ability to listen effectively; to work collaboratively in a team environment while confidently and diplomatically expressing opinions and voicing concerns with other team members. - Ownership mindset - Appropriately escalates client issues for timely and full resolution and effectively keeps the client informed of resolution status until issue is fully closed. - Problem-solving – be able to effectively work out next steps to a problem and act independently with our U4B Sales org
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Uber.
✅ Applying here is the first step in the hiring process for this role at Uber.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
-
Senior Premium Support BD Manager
vor 1 Monat
Sydney, Österreich Amazon VollzeitDescription AWS is one of Amazon’s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest,...
-
Customer Support Specialist
Vor 2 Tagen
Sydney, Österreich Instant VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Instant -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Instant 🧐🧐We’re on the hunt for a Customer Support Specialist to join our growing team. Here at...
-
Customer Support Specialist
vor 3 Wochen
Sydney, Österreich Mable VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Mable -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Mable 🧐🧐The role of the Customer Support Specialist is uniquely designed to service all users of the Mable...
-
Customer Support Specialist
vor 1 Monat
Sydney, Österreich Tyro VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Tyro 🧐🧐Tyro's Customer Support team is one of the most widely regarded in Australia. We've been providing...
-
Program Specialist
Vor 2 Tagen
Sydney, Österreich Uber VollzeitThis is a Program Specialist - Regulatory Support role with one of the leading companies in AU right now 🔥 -- Uber -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Uber 🧐🧐We're looking for a Program Specialist to help build, support, and scale to improve our...
-
Customer Support Specialist
vor 2 Wochen
Sydney, Österreich Mable VollzeitThis is a Customer Support Specialist - HomeMade role with one of the leading companies in AU right now 🔥 -- Mable -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Mable 🧐🧐This role is for HomeMade - a related entity of Mable. We are a health-tech start-up...
-
Post Production Support Specialist
vor 2 Monaten
Sydney, Österreich State Street VollzeitWhat we are looking forThe Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the clientâs business and technical needs, training users, testing...
-
Customer Support Specialist
vor 2 Wochen
Sydney, Österreich Tyro VollzeitThis is a Customer Support Specialist (Tyro Health) role with one of the leading companies in AU right now 🔥 -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Tyro 🧐🧐About the role -------------- Our Customer Support Specialists have both empathy and...
-
Enterprise Support Specialist
vor 1 Monat
Sydney, Österreich Qualtrics VollzeitAt Qualtrics, we create software that the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit,...
-
Customer Support Specialist
vor 1 Monat
Sydney, Österreich Tyro VollzeitThis is a Customer Support Specialist (Tyro Health) role with one of the leading companies in AU right now 🔥 -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Tyro 🧐🧐Tyro Health Customer Support offers 8am – 6pm support, Monday to Friday. What...
-
Customer Support
vor 1 Woche
Sydney, Österreich Spaceship VollzeitThis is a Customer Support (Investing / Superannuation) Specialist role with one of the leading companies in AU right now 🔥 -- Spaceship -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Spaceship 🧐🧐What will you be doing? For a business that enables people...
-
Support Developer Specialist
vor 4 Monaten
Sydney, Österreich FIS Global VollzeitPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 5 - 10%FIS⢠is a Fortune 500 global leader in financial services technology. We provide software, services and outsourcing of the technology that empowers the financial world. We currently have...
-
Client Service Specialist
vor 3 Monaten
Sydney, Österreich Marsh VollzeitMarsh is seeking candidates for the following position based in Sydney office:Client Services SpecialistWhat can you expect?In this role you will support Employee Health & Benefits colleagues and clients in all aspects of administration and technical support through accurate, efficient, and timely responses to insurance transaction queries across the...
-
Client Services Specialist
vor 4 Monaten
Sydney, Österreich Marsh VollzeitMarsh is seeking candidates for the following position based in Sydney office:Client Services SpecialistWhat can you expect?In this role you will support Employee Health & Benefits colleagues and clients in all aspects of administration and technical support through accurate, efficient, and timely responses to insurance transaction queries across the...
-
Specialist
vor 1 Woche
Sydney, Österreich Australian Red Cross VollzeitThis is a Specialist role with one of the leading companies in AU right now 🔥 -- Australian Red Cross -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Australian Red Cross 🧐🧐**About the role** HRIS Rostering Specialist role is a subject matter expert in...
-
Customer Care Specialist
vor 1 Woche
Sydney, Österreich Cuscal Limited VollzeitThis is a Customer Care Specialist role with one of the leading companies in AU right now 🔥 -- Cuscal Limited -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Cuscal Limited 🧐🧐## **Job Description** **We are looking for a Customer Care Specialist to join our...
-
Marketing Specialist
vor 1 Woche
Sydney, Österreich Virgin Australia VollzeitThis is a Marketing Specialist role with one of the leading companies in AU right now 🔥 -- Virgin Australia -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Virgin Australia 🧐🧐**What you’ll be doing:** Join our dynamic team as a Marketing Specialist, where...
-
Sydney, Österreich Amazon Web Services Australia Pty Ltd - D81 Vollzeit5+ years of Microsoft Excel experience Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field Experience with sales CRM tools such as Salesforce or similar software Experience defining, refining and implementing sales processes, procedures and policies or equivalent Open to considering applicants in...
-
Sydney, Österreich Amazon VollzeitDESCRIPTION*Open to considering applicants in Sydney and Singapore (role will be based in-country)We are seeking a Sales Operations Specialist who possesses a passion for solving business problems through data-driven decision-making. The successful candidate will collaborate with Sales Operations leadership to identify and address operational challenges,...
-
KYC & KYB Onboarding Specialist
vor 20 Stunden
Sydney, Österreich Constantinople VollzeitThis is a KYC & KYB Onboarding Specialist role with one of the leading companies in AU right now 🔥 -- Constantinople -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Constantinople 🧐🧐**The Role** We are looking for an enthusiastic and detail-oriented...