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KYC & KYB Onboarding Specialist
vor 2 Monaten
This is a KYC & KYB Onboarding Specialist role with one of the leading companies in AU right now 🔥 -- Constantinople -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Constantinople 🧐🧐
**The Role** We are looking for an enthusiastic and detail-oriented Onboarding Specialist to join our expanding team. Working in the Financial Crime and Fraud Operations team, you will support the onboarding experience for new customers, and help manage customer risk for our clients. You will also work closely with the Product Operations team to provide customer support and manage complaints. **What You’ll Do** - Perform enhanced and ongoing customer due diligence activities to manage our clients’ customer risks and ensure compliance with relevant legislation. - Support customer enquiries through webchat, including those in relation to onboarding, login support. - Manage complaints in line with our complaints management framework. - Support the Financial Crime and Fraud Operations, and Product Operations teams with customer management activities, including actioning of transaction monitoring alerts and fraud alerts. - Identify enhancement opportunities and perform uplifts of the customer onboarding process and relevant operating procedures. - Support internal and client reporting in relation to all aspects of onboarding, including management of SLAs and KRIs. - Collaborate with internal teams and external vendors to escalate and investigate issues and exceptions. **Who Are You** - Experience in know-your-customer (KYC) or customer due diligence (CDD) across both business and retail customers within a regulated industry (e.g. banking) is highly desirable. - Experience working in a customer service role. - Familiar with the financial crime regulatory and compliance environment, including understanding of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. - A proactive and self-motivated mindset with a commitment to continuous improvement. - Strong analytical skills and the ability to work with data. - Excellent written, communication and problem-solving skills. **What We Offer** - Competitive base salary - Early-stage ESOP - 12 weeks paid parental leave - Monthly wellness allowance
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