Onboarding - Service Owner
vor 3 Wochen
Banking - Business (Banking & Financial Services) If you could create the best digital bank in Australia, what would it look like?
How would it make life easier?
And what would you do to create a 6-star customer experience?
We're wondering the same thing.
We're building something new We're building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer features, to make banking easy for everyday Australians and small businesses.
No paperwork.
No red tape.
No complicated processes or confusing financial chat.
Just simple, smart banking; a tap away.
The way banking should be.
We've got the tech.
We've got the approach.
We just need the team to help us take AMP Bank to market in early 2025 and make it the best digital banking experience Australia's ever seen.
We need industry stirrer-uppers You know: non-conformers.
Those who are compelled to do something different.
Who care enough about the customer to ask the big questions no one else will.
Who want to know what if.
What if we tweaked this, or toggled that.
You zig when everyone else zags, disagree without being disagreeable, and love the rush of starting something new.
Specifically, a Service Owner of Onboarding not boxed in by job title Join AMP's brand-new Banking division, and lead, inspire and motivate the Onboarding and Lending teams- which make up part of our broader Customer Success Squad.
Your team will be responsible for providing an onboarding and lending experience that helps us to know our customers from the start of our relationship and ensure their experience is seamless, while protecting our customers and AMP Bank.
Whilst this role will continue to evolve with the Bank, here's an idea of what you will be working on;
Onboarding Platform Ownership (Run the Bank): End-to-end ownership of the onboarding platform and customer experience that supports the continuous evolution of core customer journeys, ensuring to advocate for our customers.
This includes identifying opportunities to improve the experience, define the solution, deliver it to our customers, and measure the effect after launch.Regulatory Requirements: Acts as obligation owner of the end-to-end journey, including a KYC and KYB subject matter expert and shares technical expertise and guidance with the wider Onboarding team.Risk Assessment: Understand risk assessment needs on new account applicants (customers and/or businesses) to inform the onboarding process.Team Leadership: Lead, coach, motivate and inspire team members to deliver quality outcomes and foster a mantra of 'doing' and an environment of collaboration, continuous improvement and customer obsession.Data Analysis: Utilise data analytics to track performance metrics (e.g.
Quality metrics, customer satisfaction, and process wastage rates etc.)
to inform decision making.
This includes generating regular reports to be shared with senior leadership to evaluate team performance and identify areas for improvement.Relationship Management: Build strong relationships and work closely with the onboarding team, engineers, design, marketing and legal and compliance.
This includes acting as the primary point of contact for onboarding-related inquiries and escalations, resolving issues promptly and professionally.What matters Extensive experience working in onboarding and lending preferably in a banking and/or financial services environment.Strong understanding and experience of customer onboarding processes.Competent understanding of regulatory requirements e.g.
Know Your Customer (KYC), Know your Business (KYB), Money Laundering Regulations.Ability to contribute to the development of business plans and present in senior leadership environments.Demonstrated ability to implement operational and/or organisational change.Proven experience in the successful management and implementation of regulatory changes.Proven ability to adapt to, and lead people through change.Ability to deliver results through others via effective leadership and coaching.Imagine the lovechild of a fintech startup and a big four Agile and hands on meets established and fully resourced.
That's kind of who AMP Bank is.
We're setting up a whole new, digital business, building solutions our customers have asked for, and shaping how that business runs.
Only we're doing it with the backing of a tech platform that works (the same tech that fuelled Starling Bank's success in the UK) and the financial muscle of AMP's 170-year heritage.
Take that.
Add you.
Shape who we become. Right now, we're taking the best of AMP's current culture, borrowing from successful neobank cultures and creating something entirely new.
So, there are still a lot of unknowns.
But you'll be part of the original squad, setting the tone for who we become.
You'll help us build the new AMP Bank from scratch, and shape the culture the wider AMP business adopts.
A lot of it will be trial and error and making mistakes, so you need to be comfortable with things not always going to plan.
We are.
And we're 110% in this together.
So, you won't go it alone, but you will be called to muck in and play your part.
This is no place to hide.
We want your ideas to be heard and celebrated.
It's about moving fast, working together and being transparent in everything we do.
This is how we'll make AMP Bank happen.
It's all of the fun, with none of the financial risk This is your greenlight to take a sledgehammer to traditional banking and build a meaningful digital business from scratch.
One that's so simple, smart and savvy, people write songs about it.
Only, instead of the sleepless nights and cashflow worries that come with the startup phase, you'll have the tools, money, team and salary of a fully-fledged business.
It's all of the fun of a startup, with none of the personal risk.
So, roll up your sleeves.
There's work to be done. Sure, it's going to be a fast, furious, challenging ride.
It's new for us too.
But that's the thrill of it.
So, roll up your sleeves and burn your suit.
There's work to be done.
Let's build the bank you wish existed Let's get rid of the old school, the outdated and bank statements collecting dust on kitchen benches.
And make AMP Bank the relatable, customer-obsessed bank we know it can be.
#J-18808-Ljbffr
-
Onboarding - Service Owner
vor 3 Wochen
Sydney, Österreich Amp VollzeitBanking - Business (Banking & Financial Services)If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience?We're wondering the same thing.We're building something newWe're building the new AMP Bank: a fully digital bank with new products,...
-
Onboarding - Service Owner | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionIf you could create the best digital bank in Australia, what would it look like?How would it make life easier?And what would you do to create a 6-star customer experience?We're wondering the same thing.We're building something newWe're building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer...
-
Onboarding - Service Owner | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionIf you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience?We're wondering the same thing.We're building something newWe're building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer...
-
Onboarding - Service Owner | Sydney, Au
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitJob DescriptionIf you could create the best digital bank in Australia, what would it look like?How would it make life easier?And what would you do to create a 6-star customer experience?We're wondering the same thing.We're building something newWe're building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer...
-
Merchant Onboarding Specialist
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAbout PayEngine Powered by our VC-funded organization, Platform Factory Inc., PayEngine is an embedded, full-service, financial transaction technology.Our vertically focused SaaS Partners leverage PayEngine APIs, webhooks and proprietary widget technology, to embed, launch, and scale payments for their customers.As a player in the FinTech payments space, we...
-
Merchant Onboarding Specialist
vor 1 Monat
Sydney, Österreich Internetwork Expert VollzeitAbout PayEngine Powered by our VC-funded organization, Platform Factory Inc., PayEngine is an embedded, full-service, financial transaction technology.Our vertically focused SaaS Partners leverage PayEngine APIs, webhooks and proprietary widget technology, to embed, launch, and scale payments for their customers.As a player in the FinTech payments space, we...
-
Merchant Onboarding Specialist
vor 1 Monat
Sydney, Österreich Internetwork Expert VollzeitAbout PayEngine Powered by our VC-funded organization, Platform Factory Inc., PayEngine is an embedded, full-service, financial transaction technology. Our vertically focused SaaS Partners leverage PayEngine APIs, webhooks and proprietary widget technology, to embed, launch, and scale payments for their customers.As a player in the FinTech payments space, we...
-
Merchant Onboarding Specialist
vor 1 Monat
Sydney, Österreich Internetwork Expert VollzeitAbout PayEnginePowered by our VC-funded organization, Platform Factory Inc., PayEngine is an embedded, full-service, financial transaction technology. Our vertically focused SaaS Partners leverage PayEngine APIs, webhooks and proprietary widget technology, to embed, launch, and scale payments for their customers.As a player in the FinTech payments space, we...
-
Client Onboarding, Officer
vor 1 Monat
Sydney, Österreich State Street VollzeitWho we are looking for SSGM Client Service Solutions ("CSS") is comprised of two teams of client facing product specialists focused on internal and external client satisfaction through proactive support and ownership of Client Onboarding & Maintenance and Regulatory Onboarding.The Client Onboarding & Maintenance team leads and manages the institutional...
-
Service Owner
Vor 3 Tagen
Sydney, Österreich Westpac VollzeitAll roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.Permanent roleSydney basedHow will I help? Working within the Technology, Credit Decisioning, Risk Technology the Service Owner is a bridge between key business stakeholders (or customers) and an Agile...
-
Service Owner
Vor 3 Tagen
Sydney, Österreich Westpac VollzeitAll roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.Permanent roleSydney basedHow will I help?Working within the Technology, Credit Decisioning, Risk Technology the Service Owner is a bridge between key business stakeholders (or customers) and an Agile...
-
Service Owner
Vor 3 Tagen
Sydney, Österreich Westpac Group VollzeitAll roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing. Permanent role Sydney based How will I help? Working within the Technology, Credit Decisioning, Risk Technology the Service Owner is a bridge between key business stakeholders (or customers) and an Agile...
-
Service Owner
Vor 6 Tagen
Sydney, Österreich Westpac VollzeitAll roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.Permanent role Sydney based How will I help?Working within the Technology, Credit Decisioning, Risk Technology the Service Owner is a bridge between key business stakeholders (or customers) and an Agile...
-
Client Onboarding, Officer
vor 1 Monat
Sydney, Österreich State Street Corporation VollzeitClient Onboarding, OfficerWho we are looking for SSGM Client Service Solutions ("CSS") is comprised of two teams of client facing product specialists focused on internal and external client satisfaction through proactive support and ownership of Client Onboarding & Maintenance and Regulatory Onboarding. The Client Onboarding & Maintenance team leads and...
-
Onboarding Specialist
vor 2 Monaten
Sydney, Österreich Fresha VollzeitAbout Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 12 global offices located...
-
Onboarding Partner
vor 2 Wochen
Sydney, Österreich Mable VollzeitThis is a Onboarding Partner role with one of the leading companies in AU right now 🔥 -- Mable -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Mable 🧐🧐**This role is for HomeMade - a related entity of Mable** HomeMade is a related entity to Mable and operate...
-
Service Owner
vor 3 Wochen
Sydney, Österreich Westpac Group VollzeitPermanent career opportunity. Location – Sydney. Dynamic and forward-thinking team culture. How will I help? Data Platforms CBB - Consumer Finance & Cash & Transactional Banking is a team of data experts and professionals dedicated to building game-changing data capabilities for Westpac Group and shaping the future of banking.We understand the big picture...
-
Onboarding Team Leader
Vor 2 Tagen
Sydney, Österreich Spenda Limited VollzeitSupervisors/Team Leaders (Call Centre & Customer Service)Full timeAbout Spenda:Spenda is an integrated business platform that takes the headache out of chasing payments and enables businesses to sell better and get paid faster. We serve as both a software solutions provider and a payment processor, delivering the essential infrastructure to streamline...
-
Onboarding Team Leader
vor 24 Stunden
Sydney, Österreich Spenda Limited VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time About Spenda:Spenda is an integrated business platform that takes the headache out of chasing payments and enables businesses to sell better and get paid faster.We serve as both a software solutions provider and a payment processor, delivering the essential infrastructure to streamline...
-
Onboarding Team Leader
Vor 2 Tagen
Sydney, Österreich Spenda Limited VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time About Spenda:Spenda is an integrated business platform that takes the headache out of chasing payments and enables businesses to sell better and get paid faster.We serve as both a software solutions provider and a payment processor, delivering the essential infrastructure to streamline...
