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Customer Support Specialist

vor 3 Monaten


Sydney, Österreich Tyro Vollzeit

This is a Customer Support Specialist (Tyro Health) role with one of the leading companies in AU right now 🔥 -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at Tyro 🧐🧐

Tyro Health Customer Support offers 8am – 6pm support, Monday to Friday.  What you'll do: - Communicate with healthcare practitioners and practice support staff by phone, live chat, and email to ensure they have a delightful experience. - Answer all incoming calls and chat messages in a professional and efficient manner. - Educate customers of Tyro Health’s products and services. - Trouble shoot any issues regarding terminals and eCommerce enquiries. - Resolve all complaints through effective communication skills and escalate to team lead when needed.Triage support queries where necessary and assign them to the relevant team. - Monitor customer feedback during the release of new features, and report back to the team. - Communicate the benefits of Tyro Health and Medipass to would-be customers and help them to find a solution that suits their needs. - Work closely with our design and development teams to ensure the features of the Tyro Health platform are aligned with user expectations and abilities. - Assist with support documentation, processes, and FAQs to make support more intuitive. - Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work What you'll bring: - Has a high level of empathy and is able to quickly grasp issues users are facing. - Enjoys talking to and writing to customers; can do so quickly and clearly. - Is amazing at multitasking and prioritising effectively with a high volume of support queries. - Feels comfortable working with technical concepts and can explain higher order services to a range of audiences. - Can enthusiastically hit prioritised deadlines in a fast paced, yet autonomous environment. - Takes initiative and thinks creatively to solve problems. - Previous experience in Customer Support functions. - An infectiously upbeat attitude and a bubbly personality - A passion for customers and providing exceptional service

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