Customer Support Specialist
vor 2 Wochen
This is a Customer Support Specialist (Tyro Health) role with one of the leading companies in AU right now -- Tyro -- with an amazing team.
They are continuing to grow rapidly.
This is the chance to join right as the takes off. More About the Role at Tyro About The Role -------------- The Tyro Health Customer Support Specialist is responsible for delivering exceptional customer service through our omni channel support offering.
This role involves resolving customer issues, providing product and service information, and ensuring customer satisfaction.
At Tyro Health, we are passionate about improving the healthcare experience, with a specific focus on payments.
Our products make it easier for healthcare providers to get paid, making healthcare more accessible for all Australians.
We are rapidly expanding our capability, and so we are looking for an exceptional product manager with a background in digital and payments to join our team.
--- What you'll do -------------- - Respond to customer inquiries promptly and professionally across various channels including phone, email & chat, by providing best-in-class customer service.
- Diagnose and resolve customer issues efficiently, escalating to higher levels of support as necessary.
- Accurately document all customer interactions, feedback and resolutions in Salesforce.
- Demonstrate a deep understanding of the products or services offered to address customer inquiries and objections effectively.
- Develop and maintain a high level of industry and competitor knowledge.
- Take initiative in self-development by seeking out additional training opportunities, workshops, or resources to enhance skills and knowledge.
What you'll bring ----------------- - A background in phone-based support (inbound or outbound), ideally in a call centre.
- Experience in the payments, Banking/Finance, or Health industries is a plus.
- Basic knowledge of the Financial Services and Health Industry - Basic understanding of how claiming works within the Australian healthcare system.
- Demonstrate a basic understanding of payments equipment and CRM software.
- Ability to work with technical concepts.
Troubleshooting experience is a plus.
- Problem solving & customer needs analysis.
- Excellent verbal and written communication skills.
- Excellent time management and organisational skills.
- Excellent troubleshooting skills in both technical and service fields.
Perks and Benefits ------------------ We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of our people?across Australia.
Here are just some of the things Tyros tell us they love about working here:? - A hybrid working policy that truly enables you to live your best life - Learning and career development opportunities - 16 weeks paid primary carers leave - 12 weeks paid secondary carers leave - Annual team-based volunteer day - We're a social bunch, we love a?weekly team social event, snacks,?a selection of craft beer, wine and non-alcoholic beverages,?ping pong and video games - Taco Tuesdays - Mental health and wellness initiatives - Personal finance initiatives
If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them.
We model this in our hiring process for our partners like Tyro. ? Applying here is the first step in the hiring process for this role at Tyro. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
To put it simply, Hatch is for everyone.
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