Customer Success Coordinator
Vor 2 Tagen
This is a Customer Success Coordinator role with one of the leading companies in AU right now 🔥 -- Home-in -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Home-in 🧐🧐
What’s more, Home-in is proudly part of x15ventures. x15ventures is a dynamic venture-scaler, powered by CommBank. What’s a venture-scaler you might ask? Well for us, it means we’re not your typical VC fund - we have the mandate to build, acquire and invest-in early-stage digital endeavours that can scale through CommBank’s assets. We actively support experienced entrepreneurs, providing guidance and access to our customer base and distribution networks. Together, we’re building the next generation of solutions for 15 million CommBank customers and pioneering new ways of working as we go. It’s a cross section of limitless opportunity, and huge unknowns. Your hands will get dirty, and every day will be nothing like the last. If this excites you, you’re in the right place. Where do you fit in? We are seeking a Customer Success Coordinator to join Home-in to support our customers through their home-buying journey. The Customer Experience Team is pivotal to our business as we are responsible for ensuring the success of each and every one of our customers’ property journeys– from search to settlement. You will be answering customer enquiries and delivering exceptional service via both phone and emails. What you’ll do day-to-day: - Manage multiple work streams across the property purchase journey, including tasks such as contract review, exchange, and settlement. - Liaise with lawyer partners and lenders to ensure our platform delivers a seamless, one-stop-shop experience for customers. - Manage inbound and outbound communication, primarily via chat in Intercom, ensuring all customer queries are handled with empathy and professionalism. - Handle incoming calls and follow up on missed calls, ensuring timely resolution of customer issues. - Respond to and process customer support requests via our support inbox, maintaining a high level of service and professionalism. - Process all tasks and support requests within agreed turnaround times, ensuring efficiency and accuracy in a high-volume, deadline-driven environment. - Utilise Pega for task management and tracking, ensuring smooth workflows and accountability across all tasks. - Stay up to date with business rules, operating procedures, quality standards, internal policies, and relevant laws and regulations to maintain operational compliance. What you’ll need to be successful in this role: - Experience in customer service, ideally with exposure to administrative or operational support roles, particularly in fast-paced environments. - A genuine passion for simplifying the home buying process and enhancing the customer experience. - A strong commitment to delivering exceptional customer service and building positive relationships with customers. - Proven ability to thrive in a task-driven, deadline-oriented environment while managing multiple competing priorities. - Excellent prioritisation and planning skills to effectively manage work volume and meet deadlines. - A collaborative team player with a strong desire to learn and improve. - Ability to work flexibly with a national team, with availability to work outside standard business hours (12pm-8pm, on a rotating roster) to provide support for customers in WA.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Home-in.
✅ Applying here is the first step in the hiring process for this role at Home-in.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
-
Customer Success Coordinator, Home-In | Sydney, Au
vor 14 Stunden
Sydney, Österreich Efinancialcareers Ltd. VollzeitCustomer Success Coordinator, Home-inPlease note: This is a 12-month max term contract role.Who are we?We're Home-in and we are on a mission to simplify the experience of buying property. While buying property is exciting, it can also be time-consuming, complex and stressful. There's conveyancing, building and pest inspections, making an offer, liaising with...
-
Customer Experience
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Experience - Customer Experience Coordinator Level 1M/40, 44 Driver Ave, Moore Park NSW 2021, Australia Req #127 Monday, 11 November 2024 Venues NSW is a commercially focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park,...
-
Success Lead
vor 2 Monaten
Sydney, Österreich Madecomfy VollzeitRole Overview:Lead our Property Owner and MadeComfy Pro Success teams, nurturing a high performance culture with a focus on customer satisfaction and retention.Provide multifaceted support and coordination to ensure operational efficiency and readiness across our MCP portfolio.Cross-functional support, starting at the prospecting stage and continuing...
-
Sydney, Österreich Ss&C Technologies VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Customer Care Coordinator
Vor 4 Tagen
Sydney, Österreich Manpower Australia VollzeitCustomer Care Coordinator - Sydney, NSW Work Arrangement: Office-Based | Contract Type: PermanentAre you passionate about delivering exceptional customer service and building lasting client relationships?Our client, a leader in the industrial products and services sector, is seeking a Customer Care Coordinator to join their Sydney team.About the RoleAs a...
-
Customer Care Coordinator
Vor 4 Tagen
Sydney, Österreich Manpower Australia VollzeitCustomer Care Coordinator - Sydney, NSWWork Arrangement: Office-Based | Contract Type: PermanentAre you passionate about delivering exceptional customer service and building lasting client relationships?Our client, a leader in the industrial products and services sector, is seeking a Customer Care Coordinator to join their Sydney team.About the RoleAs a...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Momentus Technologies Group VollzeitInterested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals...
-
Senior Customer Success Manager
Vor 5 Tagen
Sydney, Österreich Contentful VollzeitJob Description About the opportunity As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor.You will partner closely with our Sales, Product Partner Organization, and Professional...
-
Customer Success Consultant
vor 3 Wochen
Sydney, Österreich Rea Group VollzeitCustomer Success Consultant We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Ungerboeck VollzeitInterested in joining our team?Here is some more information about us!Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.In the age of digital transformation, our comprehensive platform offers event professionals leading-edge...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Smartly.Io Group VollzeitAre you passionate about being at the forefront of the ever-evolving social advertising industry?Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week, give consultative...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Walkme VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world.Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Success Lead
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitRole Overview: Lead our Property Owner and Made Comfy Pro Success teams, nurturing a high performance culture with a focus on customer satisfaction and retention.Provide multifaceted support and coordination to ensure operational efficiency and readiness across our MCP portfolio.Cross-functional support, starting at the prospecting stage and continuing...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Sevenrooms VollzeitThe Team & Role We are looking for a Customer Success Manager to help secure the long-term success of our customers.You will provide support throughout their entire life cycle including deployment, training, and adoption.This role is essential in the success of ensuring that our clients are provided with a world-class experience and opportunities to further...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Connecteam VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Connecteam -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Connecteam 🧐🧐Our business management platform helps thousands of businesses thrive by taking away the...
-
Customer Success Manager
vor 1 Woche
Sydney, Österreich Macquarie Technology Group VollzeitAbout us We're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service...
-
Customer Success Manager
vor 1 Woche
Sydney, Österreich Macquarie Technology Group VollzeitAbout us We're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government.Locally owned and operated, with an industry-leading customer service model,...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Aircall VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Aircall -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Aircall 🧐🧐**About the Team:** Customer Success is at the heart of Aircall. Our mission is to empower...
-
Customer Success Manager
vor 1 Woche
Sydney, Österreich Duck Creek Technologies VollzeitHelping careers take flight.Reshaping an industry.Enable your career to be Made on Duck CreekWHO WE ARE Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry.We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on...
-
Customer Success Manager
vor 2 Wochen
Sydney, Österreich Lifeworks VollzeitCustomer Success ManagerFull-Time RoleAbout Us:TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical,...
