Customer Care Coordinator
vor 1 Monat
Customer Care Coordinator - Sydney, NSWWork Arrangement: Office-Based | Contract Type: Permanent
Are you passionate about delivering exceptional customer service and building lasting client relationships?
Our client, a leader in the industrial products and services sector, is seeking a Customer Care Coordinator to join their Sydney team.
About the RoleAs a Customer Care Coordinator, you will be pivotal in managing key customer accounts, with a special focus on Premier accounts.
Your goal will be to maintain and grow existing business relationships, identify opportunities for account development, and provide a seamless customer experience.
This role combines customer service expertise with a strong commercial acumen to ensure client satisfaction and drive sales growth.
Key Responsibilities Manage sales targets and KPIs, with emphasis on Premier accounts.Identify growth opportunities and create actionable sales account plans.Handle lead generation, qualification, and coordination with Account Managers.Provide tailored solutions to customers, leveraging deep product knowledge.Deliver proactive, professional communication to meet and exceed customer expectations.Address customer inquiries, resolve issues promptly, and maintain high satisfaction levels.Collaborate across internal teams to ensure a smooth customer experience.What We're Looking For Essential: Proven customer service experience with a focus on account management.Strong negotiation, influencing, and problem-solving skills.Proactive, results-driven mindset with excellent interpersonal skills.Proficiency in CRM tools and Microsoft Office Suite.Ability to manage multiple priorities in a fast-paced environment.Desirable: Experience in inbound/outbound call center environments.Familiarity with SAP and sales-related systems.Why Join This Opportunity?This is a chance to work with a dynamic and supportive team in a role that allows you to make a tangible impact.
You'll enjoy opportunities for growth and development, while being part of a forward-thinking organization that values innovation and exceptional service.
If you're ready to take the next step in your customer care career, we'd love to hear from you
Apply Now
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