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Customer Experience Specialist

vor 3 Wochen


Melbourne, Österreich Asahi Beverages Vollzeit

This is a Customer Experience Specialist role with one of the leading companies in AU right now 🔥 -- Asahi Beverages -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at Asahi Beverages 🧐🧐

**Your key accountabilities will include:**   - Take ownership of customer inquiries by utilizing strong problem-solving skills to identify, investigate, and resolve issues promptly, ensuring first-call resolution and delivering exceptional service in alignment with company standards. - Work across multiple systems to find tailored solutions for our customers. - Strive for positive customer feedback. - Respond to any phone based or live chat queries.   **About you**   You are curious and seeking to work within a customer centric driven team that continuously challenges you. In addition you will have:     - Experience in an inbound customer service role involving **problem solving, logistics, operations or inventory** - Experience working in an environment with structured KPI’s. - Telephone etiquette that is second to none, exceptional customer interaction skills.  - You excel in administration, demonstrating accuracy and efficiency to ensure smooth and effective contact centre support. - Solution driven mindset. - The ability to work across different systems including SAP, Salesforce & PCP.

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