Account Manager
vor 1 Monat
This is a Account Manager role with one of the leading companies in AU right now 🔥 -- Fresha -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Fresha 🧐🧐
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace **unlocks revenue** potential for partner businesses by **leveraging the power of online bookings** and **automated marketing **through mobile apps and advanced integrations with major tech brands including** Instagram**, **Facebook** and** Google.** **Role overview** Given our exciting and progressive growth plans, we are looking for an exceptional **Account Manager **to come and join our global business. Reporting directly to the **Account Manager Team Lead**, and working with our **Partners** and our **Sales** and **Onboarding teams**, you will be accountable for **building long-term relationships **and **driving retention** and **monetization of the Fresha platform**. This is a great opportunity for someone looking to work in a** fast-paced** and **changing environment**, **who likes to work autonomously**, **enjoys a challenge** and **wants to make an impact**. ### **What you will be doing** - **Partner engagement - **Accountable for meeting key performance indicators on monetization, retention, and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform - **Revenue optimization -** Effectively analyze reports and execute plans to upsell and increase monetized revenue generated from existing accounts - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn - _This list is not exhaustive and there may be other activities you are required to deliver. _ - To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. ### **What we are looking for** - Demonstrable experience in effectively managing and driving commercial growth in large account bases, ideally in the SaaS industry - **Experience - **2-3 years experience as an SDR and as a revenue generating account manager - Shown to be commercially motivated with an ability to adapt and achieve targets - Self-starter and proactive approach - Comfortable working in a fast-paced and changing environment - Experience working in a **SaaS environment** is preferred - Experience selling into **SMB** - Excellent communication and listening skills - Excellent time management and planning skills - High **work ethic** - **Innovative - **Creative thinking and problem-solving mindset - **Team Player** - must be happy to ‘roll sleeves up’ and assist the team whenever required4 days in the office work environment
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