Manager, Post Sales
vor 2 Monaten
This is a Manager, Post Sales role with one of the leading companies in AU right now 🔥 -- Vanta -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Vanta 🧐🧐
As the Manager, Post Sales, you will own a customer success team driving customer onboarding, engagement, adoption and health for a regional segment of customers in Vanta’s rapidly expanding customer base. At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The team at Vanta APAC is building a program that aims to provide best in industry experiences for Vanta’s customers. One where every customer feels their security needs are understood, supported and encouraged in a way that improves their security posture. In turn, allowing us to fulfill our mission. The Manager, Post Sales in APAC, will be responsible for influencing the design of our strategy, as well as implementing/adapting how it will be delivered through their team so that the goals of the function are achieved and surpassed at every successive step Vanta takes in pursuit of securing the internet and protecting consumer data. What you’ll do as a Manager, Post Sales at Vanta: - Up-level a best-in-class Customer Success and Account Management functions - establishing a culture of execution, accountability, and high performance - Influence strategy and design of the post-sales functions including implementation, adoption, customer outcomes and customer success - Be accountable for metrics including revenue retention, customer engagement expansion pipeline, and renewals. - Through your team, drive top notch customer health metrics, measured by product ROI, value realization, engagement and NPS - Partner with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more - Report to the General Manager, APAC at Vanta to manage a fast growing team and functional unit of Vanta’ns - Thrive in a fast paced startup environment and contribute to transformational change How to be successful in this role: - Have 5+ years of customer-facing experience, including at least 3+ years of leadership experience - Previous experience running Customer Success or Account Management teams that served SMB and MM customers and experience in growing these teams. - A demonstrated track record of building high performing teams, which included managing team leads and developing talent. - Have had experience at a fast growing B2B SaaS company. - Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity. - A passion for leading, coaching and building an inspired team through setting vision, unlocking potential, and driving compassionate accountability - Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up What you can expect as a Vantan: - Industry-competitive salary and equity - Healthcare stipend towards health insurance for you and your dependents - 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive) - Health & wellness stipend - Remote workspace stipend - Internet and cellphone stipend - 9 company paid holidays - 20 days of PTO per year - Virtual team building activities, lunch and learns, and other company-wide events -
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Vanta.
✅ Applying here is the first step in the hiring process for this role at Vanta.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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