Trainee Case Manager
vor 2 Wochen
This is a Trainee Case Manager - Workers Compensation role with one of the leading companies in AU right now 🔥 -- DXC Technology -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at DXC Technology 🧐🧐
**About the role** Our Trainee Program offers a step in the door to an opportunity to develop into a Case Manager. We provide customised training, rewarding salaries, and the support you need to launch your new career. This is a customer facing role in a rewarding and challenging environment. **Hybrid working arrangements** In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met. **The Trainee Program** You will undergo **4 weeks'** theoretical and practical training in workers’ compensation case management. During this time, you will learn about: - The life cycle of a claim - Medical treatment types and appropriate management - Payment of medical expenses - Weekly compensation entitlements - Return to work obligations, and how to facilitate early return to work outcomes - The legal side of workers’ compensation - Dealing with challenging conversations You will spend time working in team developing the below skills; - Arranging medical examinations - Taking a high volume of client and customer calls - Assessing and processing payments to stakeholders - Developing case management strategies - Reviewing and monitoring treatment requests - Liaising with stakeholders (injured workers, employers, and providers) Further training throughout your first **12 months'** will be provided to expand your knowledge of workplace injury management, return to work planning, dispute resolution and workers’ compensation law. **Applicant Requirements:** Do you have a background in customer service or medical administration? Or are you currently working in an insurance claims environment looking for a career change, or have you recently graduated in Law, Business, Nursing, Allied Health, Psychology? If so this could be the opportunity for you **Applicants must have:** - Excellent interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners - Excellent communication skills – both written and verbal - Strong customer service skills and the ability to handle high volumes of phone based customer enquiries - Previous medical administration experience an advantage - Previous experience in the Insurance, Allied Health, Legal industries an advantage - The ability to work concurrently across multiple technology platforms - Strong analytical and problem solving skills - The ability to plan and organise work in a manner that ensures timeframes are managed - Ability to work within a team in an office-based environment - Sensitivity to issues related to people with medical, cultural and social needs - Be an Australian Citizen or Permanent Resident You will provide needs-based services to people with work related injuries as well as be responsible for: - Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work, - Ensuring injured workers receive entitlements in accordance with the _Workplace Injury Rehabilitation and Compensation Act _2013, - Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities
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