Trainee Case Manager
vor 4 Wochen
This is a Trainee Case Manager role with one of the leading companies in AU right now 🔥 -- EML Group -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at EML Group 🧐🧐
THE OPPORTUNITY As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. We have multiple entry level roles available in our claims teams where you will manage a portfolio of workers compensation claims and liaise with injured workers, employers, and their treating health practitioners. Case Management is a team effort We have designated specialists who are experienced and here to support you and help guide you through the process. Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work. Our Claim models and Training programs are designed to ensure that our Case Managers and Specialists work together collaboratively so you and your customers will truly be supported. This will be a permanent, full time position commencing in November based in the Melbourne office, with flexibility to work from home once you've completed training. YOUR RESPONSIBILITIES - Provide early, timely and personal customer focused and empathetic service to injured workers and employers - Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines. - Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases. - Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities). ABOUT YOU - Previous experience within a medical, hospitality, retail or corporate field, specialising in customer service. - Outstanding communication skills, you'll be working with people from all walks of life. - Thrive on working in a team environment and collaborating with others. - Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers. - High attention to detail and organisational skills. WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: • A vibrant, collaborative innovative team culture • Flexibility with opportunity to WFH when you are fully trained in your role. • A corporate wellbeing program with discounted health insurance and gym membership • Access to discounts at over 350 retailers through our Rewards Hub program • Entitlement to an annual tenure and performance-based recognition reward • Comprehensive learning and development support • Companywide events to celebrate success. • Quarterly Reward and Recognition Awards • Up to 16 weeks paid parental leave, plus super
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like EML Group.
✅ Applying here is the first step in the hiring process for this role at EML Group.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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