HR Advisor
vor 3 Wochen
This is a HR Advisor role with one of the leading companies in AU right now 🔥 -- Employment Hero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Employment Hero 🧐🧐
**What might your days look like** Our HR Advisors are committed to supporting a diverse client base and play a crucial role by ensuring their client's businesses meet HR and legal compliance. HR Advisors provide expert guidance and detailed Industrial Relations (IR) and/or Employment Relations (ER) advice to our clients via phone and email, on a variety of unique and complex HR related matters, workplace relations disputes and claims. HR Advisors build positive and collaborative relationships with external and internal stakeholders across multiple locations to promote trust and long lasting engagement. They also work and contribute to a high performing team culture that is supportive, efficient and effective. Responsibilities include: - Provide accurate and technical IR/ER advice to our clients (ranging from HR Managers/ Business Owners/ Line Managers) on operational matters such as performance management, misconduct, termination, personal illness, discrimination/harassment, adverse actions, litigious proceedings, award interpretation, industrial disputes; as well as important policies and procedures. - Complete compliance audits for clients including providing recommendation and interpretation on award coverage for the business and various employee roles; and recommendations on areas of improvement in their HR compliance. - Raise complex and/or high-risk matters for assistance on advice with Senior Workplace Advisors or Team Leaders. This includes matters such as termination outside of probation, redundancies, serious misconduct, transfer of business, difficult award interpretation etc. - Manage high volume calls and email enquiries providing each client with calm, professional and accurate support and advice. Deal with matters pragmatically, whilst providing accurate analysis of the various risks and outlining practical solutions for maintaining compliance. - Contribute to our overall brand and client knowledge base by assisting in ongoing projects such as content creation for blogs, posts, webinars, update videos and client guides/summaries. - Participant in on-going department projects for process improvements and awards summaries. - Liaise with our legal team for more complex disputes, claims and investigations. - Provide guidance to the sales and marketing team as needed to support the growth of the advisory product. - Create and post current and topical knowledge base articles/blogs for our website and social media. - Champion and assist with improvement initiatives within the HR Advisory team using problem solving tools. - Responsible for ensuring advice is only given to authorised contacts in SalesForce (SF) and updating SF with any relevant changes to contacts. Also reflecting these changes in Zendesk and to the wider team. - Ensure to maintain detailed and accurate records of advice including logging a Zendesk or Salesforce ticket with call notes, or emails to client. **What Will You Bring** - 1-2 years experience at an HR Advisor level (or equivalent). - Qualifications in HR, Law, Business or similar fields (preferable). - Australian & New Zealand Employment Knowledge - Strong ability to advise on Industrial Relations matters. Award interpretation is highly regarded. - Good time management, attention to detail, and customer service skills. - Excellent levels of written and verbal communication skills. - Competent in managing and influencing stakeholders, whilst advising on a range of HR matters. - Proficient in learning and using different softwares, systems, tools and technologies. Knowledge of Salesforce, Zendesk and Employment Hero is highly regarded - Customer focused and ability to build strong on-going relationships. - Experience working collaboratively as part of a global and remote team environment. Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Employment Hero.
✅ Applying here is the first step in the hiring process for this role at Employment Hero.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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