Manager Lender Coaching
vor 22 Stunden
This is a Manager Lender Coaching role with one of the leading companies in AU right now 🔥 -- Commonwealth Bank -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Commonwealth Bank 🧐🧐
The Opportunity As an experienced senior coach, the focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability. You will also need to ensure that lenders and Managers understand the compliance requirements and you will support them to be accountable for high quality lending outcomes. You will work closely with the Home Buying Academy coaches to enhance knowledge of CBA products, processes and systems. More specifically, you will be required to: - Facilitate coaching and ongoing training for lenders and their managers to enhance knowledge of products, processes and systems - Improve lender capability, performance and the corresponding improvements to performance on deal structure, error rates and compliance - Adheres to approved training and development programmes, to maintain compliant and uniform standards - Provide input to training delivery methods, material and content - Stay abreast of business changes and new CBA products, processes and systems - Embed and deliver training delivery actions resulting from new projects and business initiatives - Be responsible for ongoing accreditation of our Network Lending Staff - Monitor on-line learning progress ensuring successful completion - Coach lending staff to ensuring business outcomes are achieved - Coach/advise Line Managers on managing the sales pipeline to ensure the effective use of resources, effective actioning of leads and strategies to optimise lending outcomes - Build relationships, contributing ideas and developing strategies with others to optimise lending opportunities for the customer and the Bank - Assist Line Manager to ensure that team members comply with the Bank policies and procedures We’re looking for people with: - Demonstrated experience in the home lending environment - Experience and commitment to driving excellence and quality outcomes in the lending environment - Advanced knowledge of CBA home loan processes and systems - Exceptional planning and time management skills - Demonstrated Leadership experience - Demonstrated Coaching experience - Sound knowledge of the Group's sales and service methodology and processes What’s in it for you? This role will give you the opportunity to understand the Retail Bank’s Lending Channels from a unique perspective. It will provide fantastic insight and potential exposure into a number of other areas and roles within the RBS community including Risk and Analytics, Product, a variety of sales channels and roles. You will gain experience and development in effective coaching, communication, coordination, prioritisation and influencing skills which can be used in other roles or other product areas in future.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
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✅ Applying here is the first step in the hiring process for this role at Commonwealth Bank.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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