Customer Resolutions Assistant
Vor 5 Tagen
This is a Customer Resolutions Assistant role with one of the leading companies in AU right now 🔥 -- Department of Transport and Planning -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Department of Transport and Planning 🧐🧐
About Us The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria. Transport Communication & Experience is a Division in the Department of Transport and Planning and supports the Department to deliver on the Government’s transport agenda, to get people home sooner and safer and to efficiently move more goods in Victoria’s thriving economy. Our focus is to enrich the lives of Victorians on an integrated transport network, reducing customer time and effort, increasing personalisation and positively impacting their transport experience. We do this through clear communications and genuine engagement that is focused on delivering better outcomes for people, wherever they live. The Division innovates with communication approaches to support organisational, cultural and behavioural change. About The Role Ongoing – Full time The Customer Resolution Assistant will respond to customer enquiries in accordance with business rules and standards to ensure road user feedback is responded to in a timely manner. The role will work with others to respond to customer issues around Maintenance, Hazards and Abandoned Vehicles to deliver the best possible outcomes for customers within the expected timeframe. The role will balance multiple day to day activities ensuring quality is upheld and performance targets are met. To access the position description, please click link here. Position Outcomes \* Exercise professional judgment to respond to external customer enquiries in accordance with process, systems and standards, under general Supervision. \* Exercise judgment to deliver the road hazard management function for the state, including timely responses to comments and feedback from road users and the community regarding road condition and any safety concerns. \* Perform the task of organising the removal and/or disposal of abandoned vehicles in accordance with established policy, process’ and legislation. \* Contribute to changing work process’ where necessary to ensure efficient information and management systems are in place. \* Under general supervision, perform duties while providing a high quality of customer service and meeting performance targets and assist colleagues with work as required. KEY SELECTION CRITERIA The ideal candidate will demonstrate a strong customer focus by understanding client needs and identifying opportunities for service improvement, possess critical thinking and problem-solving skills to resolve issues effectively, exhibit excellent interpersonal skills by interacting politely and professionally, contribute to innovation and continuous improvement by delivering high-quality outcomes even under pressure, collaborate well with others to achieve team goals, and show resilience by remaining open to new ideas, maintaining discipline, and not giving up easily when faced with challenges. Qualifications And Experience Mandetory \* Experience in Customer Service \* Experience with computer applications Microsoft suite \* Experience relevant to the capabilities of the role Desirable \* Written correspondence \* Ability to interpret government policy and legislation What We Offer \* Meaningful work making Victorian communities more accessible and liveable. \* Professional growth and development opportunities across the department and the wider Victorian Public Services \* A hybrid working model focused on collaboration and teamwork \* Optimal work-life balance initiatives including flexible working arrangements \* Opportunity to work across multiple urban and suburban hubs \* We prioritise the development of a safe and inclusive culture Culture Value We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
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