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Senior Customer Success Manager

vor 2 Monaten


Linz, Österreich Dynatrace Austria GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced Senior Customer Success Engineer to join our team at Dynatrace Austria GmbH. As a key member of our Customer Success organization, you will be responsible for ensuring the successful adoption and utilization of our products by our customers.

Key Responsibilities
  • Develop and execute customized success plans to meet the unique needs of our customers
  • Provide expert-level technical guidance and support to customers to ensure they are getting the most out of our products
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to identify and address customer needs
  • Conduct regular business reviews with customers to assess their progress and provide recommendations for improvement
  • Stay up-to-date with industry trends and emerging technologies to ensure our customers are equipped with the latest knowledge and best practices
Requirements
  • 4+ years of experience in a customer-facing role, preferably in a technical account management or customer success capacity
  • Proven track record of delivering exceptional customer satisfaction and retention
  • Strong technical skills, with expertise in cloud computing, DevOps, and SaaS technologies
  • Excellent communication and interpersonal skills, with the ability to effectively communicate complex technical information to non-technical stakeholders
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools
About Dynatrace

Dynatrace is a leading provider of unified observability and security solutions. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.