Customer Success Manager/in
vor 2 Wochen
In dieser Position bist du zentraler Ansprechpartner/in der Kunden/innen und nah dran an deren Bedürfnissen in allen Aspekten und beeinflusst so die weitere Produktentwicklung entscheidend mit. Ebenso spielst du eine zentrale Rolle bei der Gestaltung der Kundenbeziehung.
Aufgaben
Deine Aufgaben
- Du führst detaillierte Bedarfsanalysen durch, um maßgeschneiderte Unterstützung und Lösungen für unsere Kunden anzubieten
- Du sammelst aktiv Kundenfeedback, um auf die Bedürfnisse einzugehen und proaktive Handlungsempfehlungen abzuleiten
- Du identifizierst Upselling
- und Cross-Selling-Möglichkeiten, um den Nutzen für die Kunden zu steigern und damit den Kundenwert zu erhöhen
- Du bist Teil unseres Projektmanagement-Teams und übernimmst auch gerne die Verantwortung für die Planung, Umsetzung und Überwachung von innovativen Kundenprojekten im Bereich Conversational Automation von A-Z
- Du wirkst an der laufenden Weiterentwicklung unseres Produktes mit, um dieses kontinuierlich zu verbessern und den größtmöglichen Nutzen für die Kunden zu bieten
- Du baust Kundenbeziehungen auf und pflegst diese stetig
Qualifikation
Dein Profil
- Ausgezeichnete Kommunikations
- und Organisationsfähigkeiten
- Selbstständig Arbeitsweise und lösungsorientiertes Denken
- Erfahrung in der Projektarbeit und Begeisterung für proaktive Kundenbetreuung
- Ständige persönliche und professionelle Weiterentwicklung begeistern dich
**Benefits**:
Wir bieten dir
- ein Unternehmen mit flachen Hierarchien und kurzen Entscheidungswegen
- ein sehr gutes Arbeitsklima mit offener Du-Kultur in einem dynamischen Team, in dem auch der Spaß nicht zu kurz kommt
- einen Arbeitsplatz in Linz mit flexiblem Arbeitszeitmodell (inkl. Home-Office) / Mitarbeiterparkplatz
- interne Wissensvermittlung & aktives Knowledge-Sharing
- alles was das Herz begehrt (Moderne Hardware, technische Ausstattung für Dein Home Office, spannende Events, jährlicher Teamausflug, uvm.).
Das Gehalt dieser Position bei Vollzeitbeschäftigung liegt bei brutto € 3.200, die tatsächliche Entlohnung ist je nach Erfahrung und Qualifikation gerne auch höher.
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