Vp of Customer Happiness
Vor 5 Tagen
**About us**: We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.
**Your territory**
As VP of our Customer Happiness team, you will:
- Become our strategic partner and key voice when it comes to delivering a best-in-class customer experience around the globe
- Develop and execute a customer experience strategy that aligns with the company's mission and values
- Develop and implement strategies to enhance the customer experience and drive customer loyalty
- Provide leadership and guidance to a world class internal and external customer service team consisting of 50+ customer service managers
- Closely analyze relevant KPIs and subsequently create strategies or optimize teams to drive quality and speed of customer service
- Act as a thought leader and advocate for the customer within the organization
- Partner with other teams to drive customer-centric initiatives and projects
- Analyze customer feedback and data as basis for decision making and continuous improvement
- Employ a strong solution-oriented approach and think outside the box to solve complex customer service challenges
- Independently manage budgets and resources for the whole customer service area
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
**Your profile**
Key requirements:
- At least 5 years of experience in a key leadership role in customer experience management in a fast growing company (ideally in a consumer product area like Tractive)
- Proven track record of building and leading high-performing teams
- Experience with customer data analysis and customer feedback systems
- Experience with ZenDesk (or a similar platform)
- Experience in complex problem solving and a strong knowledge in project management
- Ideally a good understanding in software development with connected devices
- Excellent English skills
Does this sound like you?
- Empowering and dedicated team leader with a good technical understanding
- Solution-oriented, organized and analytical mindset
- Passionate about developing top talent in a high-growth environment
- Innovative mindset with a deep understanding of customer service best practices and the needs of the company's customers
**Salary range**
Just so you know what to expect: For this position, we offer a competitive overpayment based on qualification and experience. Annual gross salary starts at € 80,000 full-time. At Tractive, that means a 4-day work week with a 3-day weekend. If you bring relevant experience in many of the fields of responsibility, the salary will be considerably higher.
-
Mitarbeiter:in Customer Service
Vor 3 Tagen
Linz, Österreich Tractive GmbH VollzeitAbout us We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. Dein Revier **Als Teil unseres Customer Happiness Teams wirst du**: **Kund**: innen aus aller Welt betreuen und ihre Anfragen...
-
Customer Service Team Lead
Vor 5 Tagen
Linz, Österreich Tractive GmbH Vollzeit**About us**: We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. **Your territory** As the Lead of one of our Customer Happiness teams, you will: - Manage and mentor a team of Customer...
-
Customer Service Agent
Vor 3 Tagen
Linz, Österreich Tractive GmbH VollzeitAbout us We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. Your territory **As part of our Customer Happiness team, you will**: Work in an international company that puts their...
-
Customer Service Team Lead
vor 2 Wochen
Linz, Oberösterreich, Österreich Tractive VollzeitYour territoryAs the Lead of one of our Customer Happiness teams, you will:Manage and mentor a team of Customer Happiness Specialists to provide exceptional customer serviceDevelop and implement strategies to enhance customer satisfaction and retentionFoster effective internal communication within the Customer Happiness team regarding the investigation,...
-
Customer Service Agent
Vor 6 Tagen
Linz, Österreich Tractive GmbH VollzeitFull-time (4 days, 35h/week) Linz, Austria **Your territory** As part of our Customer Happiness team, you will: - Work in an international company that puts their customers first and wants to provide an outstanding customer service experience - Use customer feedback and your own creative ideas to improve our products and apps - Depending on your interest...
-
Customer Service Agent
vor 1 Woche
Linz, Österreich Tractive GmbH VollzeitFull-time (4 days, 35h/week) Linz, Austria **Your territory** As part of our Customer Happiness team you will: - Use customer feedback and your own creative ideas to improve our products and apps - Depending on your interest and experience, take on other tasks and exciting projects (e.g. in the areas of customer review management, customer happiness,...
-
Customer Service Agent
Vor 6 Tagen
Linz, Österreich Tractive GmbH VollzeitFull-time (4 days, 35h/week) Linz, Austria **Your territory** As part of our Customer Happiness team you will: - Use customer feedback and your own creative ideas to improve our products and apps - Depending on your interest and experience, take on other tasks and exciting projects (e.g. in the areas of customer review management, customer happiness,...
-
Mitarbeiter:in Customer Service
Vor 7 Tagen
Linz, Österreich Tractive GmbH VollzeitVollzeit (4 Tage, 35h/Woche) Linz, Austria **Dein Revier** Als Teil unseres Customer Happiness Teams wirst du: - Kund: innen aus aller Welt betreuen und ihre Anfragen über E-Mail bearbeiten - Unsere Produkte und Apps durch Kund: innen-Feedback und deine kreativen Ideen verbessern - Abläufe bei der Bearbeitung von Anfragen selbstständig optimieren - Je...
-
Customer Service Agent
Vor 7 Tagen
Linz, Österreich Tractive GmbH VollzeitAbout us We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. Your territory **As part of our Customer Happiness team, you will**: Work in an international company that puts their...
-
Technical Customer Service Agent
Vor 7 Tagen
Linz, Österreich Tractive GmbH Vollzeit**About us**: We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. **Your territory** As part of our Customer Happiness team, you will: - Investigate and resolve complex technical...
-
Customer Support Systems Manager
vor 2 Wochen
Linz, Oberösterreich, Österreich Tractive VollzeitYour territoryAs part of our Customer Happiness team, you will:Help create a tools strategy for our Customer Relationship Management tooling (Zendesk)Configure and maintain omnichannel routing and AI features for efficient ticket distribution and automated responsesUpdate and maintain help center themes, improve self-service flows to reduce overall ticket...
-
Head of Security @ Leading Renewable Energy
Vor 6 Tagen
Linz, Österreich DL Remote VollzeitHybrid Remote Role in Munich | Relocation support if needed In this role, you will ramp up and shape the security department from scratch. This core leadership position will have significant responsibility and freedom to innovate and create. If you want to build a security department for a business that has the mission to make the world a better place and...
-
Head of Partnerships
Vor 5 Tagen
Linz, Österreich runtastic VollzeitWe celebrate diversity, foster inclusiveness and encourage individual expression in our workplaces. We want you to be your amazing authentic self, embracing your differences and individual experiences to help us change lives through the power of sport! Runtastic is proud to be an equal opportunity workplace. Everyone is treated fairly regardless of race,...
-
Vp People
Vor 6 Tagen
Linz, Österreich NXAI Vollzeit**Establish a People function from scratch**, ensuring it can support and scale with NXAI's anticipated growth (expected to exceed 100 people by 2026). - Demonstrate a **hands-on** approach, ready to tackle tasks related to People Operations, Talent Acquisition, or People Experience as needed. Please note, there is currently no support system in place. -...
-
Vp Finance
Vor 6 Tagen
Linz, Österreich NXAI Vollzeit**Financial Planning and Analysis**: Develop and manage financial models, forecasts, and budgets to support strategic decision-making and ensure financial health and growth. - **Accounting and Compliance**: Oversee all accounting functions, ensure compliance with regulatory requirements, and implement robust financial controls and reporting systems. -...
-
Mitarbeiter:in Lagerlogistik
Vor 3 Tagen
Linz, Österreich Tractive GmbH VollzeitAbout us We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. Dein Revier **Als Teil unseres Operations-Teams wirst du**: Als Teamplayer mit voller Energie in einem internationalen,...
-
Junior Marketing Manager
Vor 3 Tagen
Linz, Österreich Tractive GmbH VollzeitAbout us We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. Your territory **As part of our international Marketing team, you will**: Develop the mid - to long-term strategies for all...
-
Customer Service
vor 2 Wochen
Linz, Oberösterreich, Österreich Velenosimeredith VollzeitCustomer Service / Content Moderator (German & English) with Relocation5 days ago Be among the first 25 applicantsPossible Locations: Portugal, Spain, Bulgaria, Malta, Greece, RomaniaRelocation Package IncludedAre you a native or fluent German speaker with strong English skills? Looking for an exciting career in customer service or content moderation while...
-
Director of CRM
Vor 6 Tagen
Linz, Österreich Tractive GmbH VollzeitAbout us We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. Your territory **As connection between our teams, you will**: Shape and execute our CRM strategy, leveraging data and...
-
Junior Marketing Manager
vor 1 Woche
Linz, Österreich Tractive GmbH VollzeitFull-time (4 days, 35h/week) or Part-time (min 30h/week) Linz, Austria Your territory As part of our international Marketing team, you will: - Develop the mid - to long-term strategies for all marketing campaigns in Scandinavia (Denmark, Finland, Norway, Sweden) together with our VP of Marketing - Plan and execute campaigns in order to further increase...
