Customer Success Manager

Vor 4 Tagen

Linz, Österreich TeamViewer Vollzeit

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Göppingen, Germany, and employs around 1.500 people globally.

**Job Description**:
TeamViewer is looking for an experienced Customer Success Manager (CSM) (M/F/d) to join our global Customer Success team. You will serve as a trusted advisor to customers and be responsible for the onboarding, adoption, advocacy, retention, and growth of your key accounts.
- Establish a trusted advisor relationship with executive leaders, sponsors, and key stakeholders to discover their business needs and drive value from the implemented TeamViewer products
- Be a dedicated partner to our customers and advocate customer needs and issues across all TeamViewer departments
- Conduct customer periodic meetings, maturity assessments, and business reviews
- Collaborate with customers to establish and quantify desired business outcomes or other key performance indicators
- Create success stories with your customers and collaborate with the marketing team to turn them into case studies
- Translate your hard work into new sales by leveraging evangelists and advocates among your customer base
- Prepare customers to become a TeamViewer advocate.
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Minimize subscriber churn through continuous engagement, value realization, education, coaching, and persuasion
- Encourage customers to utilize appropriate TeamViewer resources (i.e. community, training, professional service engagements, webinars) to improve their adoption and satisfaction
- Partner closely with other cross-functional team members (e.g. product management, engineering) to translate business needs and product requirements into improved solutions
- Work collaboratively with enterprise sales teams across a diverse account base on strategies for increasing adoption, account expansion or retention, and loyalty
- Utilize the existing tools and processes within the Customer Success organization and suggest improvements

**Qualifications**:

- Degree in computer science, information systems, applied computer science, or similar education in an IT-related field
- Experience with account management or customer success, preferably within the enterprise software industry
- Fluency in German and English is mandatory, other languages are a plus.
- Exceptional ability to communicate and foster positive business relationships at enterprise level
- Experience advocating for customers and the ability to foster and cultivate relationships with key customers
- Self-motivated, proactive team player with innovative ideas, diplomatic skills, and tact. Poise under pressure, thrives in a multi-tasking environment, and can adjust priorities on-the-fly
- Experience with leading large projects and managing solutions for complex business challenges and technical issues
- Account management experience with a focus on overcoming challenges and providing creative solutions
- Experience with leading customer relationship management (CRM), customer success, case management, and analytics solutions
- Ability to travel on occasion to customers or TeamViewer office locations.
- Experience with coordinating across functions, including executive leadership, management, sales, customer success, technical support, professional services, marketing, and engineering to meet account performance objectives and customer expectations

Additional Information
- Contract location would be **Linz, Austria**:

- We offer flexible work arrangements and home office option up to 50%
- Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world
- It's all about the team: become part of a community that values respect, support and open feedback
- Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
- We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
- Benefit from learning opportunities - internal & external

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