Technical Support Specialist

vor 2 Monaten


Graz, Steiermark, Österreich Clarivate Vollzeit

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Clarivate. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their issues are resolved in a timely and efficient manner.

About You

  • You will have a Bachelor's degree in a computer science discipline or equivalent, relevant experience.
  • You will have at least 5 years of technical and troubleshooting experience.
  • You will have at least 2 years of configuration experience on the Force.com platform using declarative tools.
  • You will have at least 1 year of Salesforce System admin experience.

Desirable Skills

  • You will have intellectual property knowledge.
  • You will have knowledge of SQL queries.
  • You will have knowledge of Salesforce Flows and use of formulas.
  • You will have experience working in an Agile environment.
  • You will have additional language proficiency outside of English.

About the Team

You will be working in a global team environment with members in the US and EMEA regions. The team provides support and consulting services after go-live.

Working Arrangements

  • You will work full-time in a permanent position.
  • You will work standard working hours of 9am – 5pm local time with flexibility to adjust to various global time zones as needed.
  • You will work in a hybrid working environment with 2-3 days/week on-site.

Clarivate is an Equal Opportunity Employer



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