Technical Support Specialist

vor 2 Monaten

Graz, Steiermark, Österreich Clarivate Vollzeit

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Clarivate. As a Technical Support Specialist, you will play a critical role in providing technical assistance and support to our clients, ensuring that their issues are resolved efficiently and effectively.

Key Responsibilities

  • Work closely with clients to review and analyze technical issues and requests to understand their needs and provide appropriate solutions.
  • Share knowledge and experience with teams of other Clarivate professionals and support where appropriate.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall client satisfaction.

About the Team

The Technical Support Team at Clarivate is a dynamic and global team that provides technical support and consulting services to our clients. As a Technical Support Specialist, you will work in a collaborative environment with team members from various regions, including the US and EMEA.

Requirements

  • Bachelor's degree in a computer science discipline or equivalent, relevant experience.
  • At least 5 years of technical and troubleshooting experience.
  • At least 2 years of configuration experience on the Force.com platform using declarative tools.
  • At least 1 year of Salesforce System admin experience.

Preferred Qualifications

  • Intellectual Property knowledge.
  • Knowledge of SQL queries.
  • Knowledge of Salesforce Flows and use of formulas.
  • Experience working in an Agile environment.
  • Additional language proficiency outside of English.

What We Offer

As a Technical Support Specialist at Clarivate, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our clients. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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