Technical Support Expert for Cloud Operations

vor 1 Monat

Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

We are seeking a skilled Technical Support Engineer to join our Global Customer Support team at Dynatrace Austria GmbH.

About the Job

This role involves working directly with customers, resolving technical issues and problems related to our SaaS and Managed products. As a Senior Technical Support Engineer, you will be part of a dynamic team that uses cutting-edge technologies, including Davis hypermodal AI, to help customers modernize and automate cloud operations.

Your responsibilities will include:

  • Identifying and solving problems reported by customers related to our products.
  • Collaborating with customer application specialists to troubleshoot and resolve platform or product issues.
  • Staying up-to-date with new product features and technologies through training and knowledge sharing.
  • Providing exceptional customer service and support.
Requirements

To be successful in this role, you will need:

  • A degree in Computer Science or relevant experience in IT.
  • Professional work experience in software development, testing, or customer services.
  • Strong analytical skills, with the ability to analyze code written in modern programming languages.
  • Experience with various operating systems (Linux, Windows) and computer networks.
  • Knowledge of cloud and host virtualization technologies.
What We Offer

We offer a competitive salary and benefits package, including a minimum annual salary of €56,500 based on full-time employment (38.5 h/week). You will also have the opportunity to work with a talented team, learn new technologies, and contribute to the success of our customers.

Dynatrace is an equal opportunities employer and welcomes applications from diverse candidates. If you are passionate about technology and customer support, we encourage you to apply for this exciting opportunity.

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