System Engineer for Customer Experience Consulting

Vor 5 Tagen


Wien, Wien, Österreich Tietoevry Vollzeit
About the Role

We are seeking a highly skilled System Engineer for Customer Experience Consulting to join our team at Tietoevry Create. As a key member of our project teams, you will be responsible for implementing complex contact center solutions using cloud technologies.

Key Responsibilities
  • Support our local and international project teams with cloud-based contact center solutions
  • Act as a system engineer to implement and configure cloud solutions
  • Collaborate with consultants to build understanding of customer business and anticipate customer needs
  • Discover alternative solutions that drive customer success
Requirements
  • Sustaining interest in contact center solutions like Genesys Cloud, Parloa, or Novominda
  • Broad technical understanding of databases, web services, and cloud systems
  • Capability of configuration and scripting (lightweight development skills a plus)
  • Ability to engineer and consult on complex solutions
  • Knowledge of German language (C1 level)
  • Experience in contact center area a plus
About You
  • Proactive and open-minded with a willingness to challenge the status quo
  • Take ownership of results and delivered quality
  • Passionately drive execution to add customer value
  • Enjoy learning new things and working in a dynamic team
What We Offer
  • Professional growth and meaningful projects
  • Open culture and outstanding work-life balance
  • Flexible hybrid work model
  • Benefits like laptop and smartphone for private use, health programs, team events, and more

We believe in the power of diversity, equity, and inclusion and encourage applicants from all backgrounds to join our team. If you are passionate about customer experience and have the skills to match, we look forward to your application.



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