German Speaking Customer Service Representative in Malta

vor 4 Wochen

Graz, Steiermark, Österreich Eco Plus Solutions AB Vollzeit
Customer Advisor - German Speaking

We are a leading travel company dedicated to delivering exceptional travel experiences to customers worldwide. With a strong commitment to innovation and quality, we offer a wide range of services, including flights, accommodations, and customized travel packages.

Job Overview

We are seeking a highly motivated and customer-focused German-speaking Customer Advisor to join our team in Malta. As a key member of our customer service team, you will be responsible for providing exceptional support to German-speaking clients, ensuring their travel experiences are seamless and memorable.

Main Responsibilities
  • Customer Support: Handle inquiries from German-speaking customers through phone, email, and live chat, offering assistance with bookings, cancellations, modifications, and general travel questions.
  • Travel Expertise: Provide informed recommendations on destinations, travel options, and services to help customers plan and book their perfect trips.
  • Problem Resolution: Resolve customer complaints and issues in a professional and empathetic manner, ensuring satisfactory outcomes.
  • Booking Assistance: Guide customers through the booking process, manage changes or cancellations as required, and ensure all details are accurately recorded in our system.
  • Stay Informed: Keep up with the latest travel industry trends, promotions, and company offerings to deliver accurate and current information to clients.
  • Follow-Up: Reach out to customers after their bookings to ensure satisfaction and address any additional needs or questions.
  • Collaboration: Work closely with other departments, such as sales and operations, to promptly and effectively address customer issues.
  • Data Management: Accurately document all customer interactions and transactions in the CRM system for tracking and reporting purposes.
  • Policy Compliance: Adhere to company guidelines and regulatory requirements in all customer interactions.
Requirements
  • Language Proficiency: Fluency in both written and spoken German is essential. A solid understanding of English (B2 level or above) is also required.
  • Strong Communication Skills: Excellent verbal and written communication abilities, ensuring clear and effective interactions with customers.
  • Customer-Centric Attitude: A passion for delivering outstanding customer service with a proactive, problem-solving mindset.
  • Professional Demeanor: Ability to handle challenging situations with patience, professionalism, and empathy.
  • Tech-Savvy: Comfortable working with computer systems and quick to learn new software tools and technologies.
  • Detail-Oriented: Strong organizational skills and attention to detail to ensure accuracy in customer bookings and information.
  • Experience: Previous experience in customer service, call centers, or the travel industry is beneficial but not mandatory.
  • Willingness to Relocate: Open to relocating to Malta if currently living abroad, with a relocation package available to support the move.
  • On-Site Requirement: Must be based in Malta and available to work full-time on-site.
What We Offer
  • Attractive Salary: Competitive salary package with the potential for performance-based bonuses.
  • Health & Life Insurance: Comprehensive insurance coverage to support your health and that of your family.
  • Career Development: Opportunities for professional growth through continuous training and career advancement programs.
  • Ongoing Training: Regular training sessions to deepen your expertise in the travel industry.
  • Dynamic Work Environment: A lively, collaborative, and multicultural workplace that encourages innovation and teamwork.
  • Employee Benefits: Access to exclusive discounts on travel services and packages through our employee perks program.
  • Additional Perks: Benefits like meal allowances, transport support, and other perks to enhance your work experience.
  • Relocation Support: A relocation package is available for those moving to Malta from abroad, including assistance with accommodation and flight arrangements (further details will be provided during the interview).
Why Join Us?

We recognize our employees as our most valuable resource and are committed to creating a supportive and inclusive work culture where everyone can thrive. By joining our team, you'll be part of a company that values excellence, collaboration, and a shared passion for travel. You'll have the opportunity to grow both professionally and personally while helping us provide outstanding travel experiences to customers worldwide.

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