Technical Support Specialist
Vor 2 Tagen
We are seeking a highly motivated and enthusiastic Technical Support Representative to join our team at Barracuda Networks. As a Technical Support Representative, you will be responsible for providing quality support to our customers and partners, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:- Interface with customers to understand and resolve their product support issues.
- Document and escalate product bugs and issues.
- Develop and publish internal and public-facing product solutions.
- Participate in ongoing training to develop skills in network and security products.
- Basic networking experience and technical understanding of servers and networking technologies.
- Good understanding of IT networking.
- Security background is a plus.
- Fluent German speaking.
- Customer-centric focus and strong troubleshooting/problem resolution skills.
- A team-oriented environment where you can voice your opinion and make an impact.
- Internal mobility opportunities for cross-training and career advancement.
- Competitive salaries and additional benefits based on performance, experience, and qualifications.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and enthusiastic individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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