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Senior Client Solutions Specialist
vor 3 Monaten
Why You Will Enjoy Being Part of Dynatrace
Why You Will Appreciate Working at Dynatrace
- Dynatrace stands at the forefront of unified observability and security.
- We foster a culture of excellence, offering competitive remuneration packages that recognize and reward high performance.
- Our team collaborates with leading cloud providers, including AWS, Microsoft, and Google Cloud, as well as other prominent partners globally to forge strategic alliances.
- The Dynatrace platform employs state-of-the-art technologies, including our proprietary Davis hypermodal AI, to assist our clients in modernizing and automating cloud operations, accelerating software delivery securely, and ensuring seamless digital experiences.
- More than 50% of Fortune 100 companies are valued clients of Dynatrace.
About Dynatrace
Dynatrace is dedicated to ensuring software operates flawlessly. Our platform integrates extensive observability and continuous runtime application security with advanced AIOps, providing insights and intelligent automation derived from data. This empowers innovators to modernize and automate cloud operations, expedite software delivery securely, and guarantee impeccable digital experiences.
Responsibilities
Your Role at Dynatrace
As a Senior Customer Solutions Engineer, you will be an integral part of our Global Customer Support team. You will leverage your product knowledge, troubleshooting abilities, and interpersonal skills to engage directly with our clients, addressing technical challenges and issues encountered while utilizing the Dynatrace platform.
Your Responsibilities
- Identify and resolve issues reported by clients related to our SaaS and Managed offerings.
- Engage with diverse customer technology environments.
- Collaborate directly with customer application specialists to troubleshoot and rectify platform or product concerns.
- Gain exposure to a wide array of cutting-edge technologies.
- Work closely with our development and product management teams.
- Participate in training sessions for new product features and technologies.
- Share knowledge with colleagues and propose product enhancements.
- Availability for weekend and holiday work approximately once every two months, with additional salary compensation.
Qualifications
- Technical degree (preferably in Computer Science) or relevant IT experience.
- Professional experience in software development, software testing, or customer service.
- Ability to analyze code in modern programming languages.
- Familiarity with various operating systems (Linux, Windows) and computer networks.
- Understanding of cloud and host virtualization technologies.
- Strong analytical skills with a methodical approach to problem-solving.
- Team-oriented with a proactive mindset.
- Proficient in English, both spoken and written.
You Will Thrive in This Role If
- You have a passion for troubleshooting.
- You are intrigued by technical challenges and think outside the box.
- You enjoy learning about new technologies.
- You value teamwork and thrive in an international environment.
Dynatrace believes that potential is defined by more than just qualifications or background. If you are enthusiastic about this role, eager to work in a tech-driven environment, and keen to learn, we encourage you to consider this opportunity.
What We Offer
Compensation and Benefits
For legal reasons, we are required to disclose the minimum salary for this position, which is € per year based on full-time employment (38.5 hours/week). We offer a higher salary commensurate with qualifications and experience.
Flexible Work Environment
We are committed to providing a flexible, fulfilling, and trusting work environment that accommodates your current life situation.
Global Presence
Our 60+ offices worldwide are designed to inspire innovation, collaboration, and creativity.
Relocation Support
If you wish to join us at one of our locations in Austria, we offer relocation assistance.
Diversity and Inclusion
We are an equal opportunity employer and welcome all applicants. Dynatrace values YOU—your diverse background, talents, values, ideas, and expertise. These qualities strengthen our global team.
Additional Information
Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please refrain from forwarding unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Dynatrace.
Great Place To Work
Did you know that 93% of Dynatracers believe we are a great place to work?
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