Senior Customer Solution Engineer

Vor 7 Tagen


Wien, Wien, Österreich Dynatrace Vollzeit

Unlock Your Potential as a Senior Customer Solution Engineer

At Dynatrace, we're seeking a highly skilled and motivated Senior Customer Solution Engineer to join our Global Customer Support team. As a key member of our team, you will be responsible for delivering exceptional customer experiences by resolving technical issues and problems related to our SaaS and Managed products.

Your Key Responsibilities

  • Provide expert-level technical support to customers, leveraging your product, troubleshooting, and people skills to resolve complex issues.
  • Collaborate with diverse customer technology ecosystems to identify and resolve technical challenges.
  • Work closely with customer application specialists to troubleshoot and resolve platform or product issues.
  • Stay up-to-date with cutting-edge technologies and attend training sessions to enhance your skills.
  • Contribute to knowledge sharing and suggest product improvements to enhance customer satisfaction.
  • Participate in weekend and holiday work rotations, with additional compensation for your dedication.

What We're Looking For

  • A technical degree in Computer Science or relevant experience in IT.
  • Professional work experience in software development, software testing, or customer services.
  • Strong analytical thinking with a structured approach to problem-solving.
  • Excellent English skills, both oral and written.
  • A team player with a proactive attitude and a passion for troubleshooting.

About Dynatrace

Dynatrace is a leader in unified observability and security, providing a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with leading cloud providers and partners worldwide to create strategic alliances, leveraging cutting-edge technologies like Davis hypermodal AI to help customers modernize and automate cloud operations.

Compensation and Rewards

We offer a minimum salary of € per year based on full-time employment (38.5 h/week), with a higher salary in line with qualification and experience. Join us in shaping the future of cloud operations and delivering exceptional customer experiences.



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