Senior Customer Solution Engineer
Vor 7 Tagen
Unlock Your Potential as a Senior Customer Solution Engineer
At Dynatrace, we're seeking a highly skilled and motivated Senior Customer Solution Engineer to join our Global Customer Support team. As a key member of our team, you will be responsible for delivering exceptional customer experiences by resolving technical issues and problems related to our SaaS and Managed products.
Your Key Responsibilities
- Provide expert-level technical support to customers, leveraging your product, troubleshooting, and people skills to resolve complex issues.
- Collaborate with diverse customer technology ecosystems to identify and resolve technical challenges.
- Work closely with customer application specialists to troubleshoot and resolve platform or product issues.
- Stay up-to-date with cutting-edge technologies and attend training sessions to enhance your skills.
- Contribute to knowledge sharing and suggest product improvements to enhance customer satisfaction.
- Participate in weekend and holiday work rotations, with additional compensation for your dedication.
What We're Looking For
- A technical degree in Computer Science or relevant experience in IT.
- Professional work experience in software development, software testing, or customer services.
- Strong analytical thinking with a structured approach to problem-solving.
- Excellent English skills, both oral and written.
- A team player with a proactive attitude and a passion for troubleshooting.
About Dynatrace
Dynatrace is a leader in unified observability and security, providing a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with leading cloud providers and partners worldwide to create strategic alliances, leveraging cutting-edge technologies like Davis hypermodal AI to help customers modernize and automate cloud operations.
Compensation and Rewards
We offer a minimum salary of € per year based on full-time employment (38.5 h/week), with a higher salary in line with qualification and experience. Join us in shaping the future of cloud operations and delivering exceptional customer experiences.
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