Technical Product Specialist

vor 2 Wochen


Wien, Wien, Österreich Dynatrace Austria GmbH Vollzeit
Be part of a global team that drives excellence in unified observability and security. At Dynatrace, we empower our employees to work with leading cloud providers and create strategic alliances. Our platform uses cutting-edge technologies like Davis hypermodal AI to help customers modernize and automate cloud operations.

As a Technical Product Specialist, you will respond to product inquiries and provide assistance to customers via chat, email, web conference, and phone. You will also collaborate with other teams to ensure excellent customer experience and contribute to projects focused on improving key processes.

Key responsibilities include:
  • Providing 'micro consulting' engagements with customers to get the most value from Dynatrace's software intelligence platform
  • Identifying potential growth and retention opportunities within customer chat conversations
  • Collaborating with teams to align on key processes and ensure excellent customer experience
  • Contributing to projects focused on improving key processes


The ideal candidate will have excellent written and verbal communication skills, experience with cloud/new stack technologies, and a willingness to learn new technologies and resolve complex technical issues. A Dynatrace Professional Certification is highly valued, and the company encourages employees to pursue industry-level certification.

If you are passionate about technology and customer success, we encourage you to apply for this exciting opportunity.

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