Technical Product Specialist
vor 2 Wochen
As a Technical Product Specialist, you will respond to product inquiries and provide assistance to customers via chat, email, web conference, and phone. You will also collaborate with other teams to ensure excellent customer experience and contribute to projects focused on improving key processes.
Key responsibilities include:
- Providing 'micro consulting' engagements with customers to get the most value from Dynatrace's software intelligence platform
- Identifying potential growth and retention opportunities within customer chat conversations
- Collaborating with teams to align on key processes and ensure excellent customer experience
- Contributing to projects focused on improving key processes
The ideal candidate will have excellent written and verbal communication skills, experience with cloud/new stack technologies, and a willingness to learn new technologies and resolve complex technical issues. A Dynatrace Professional Certification is highly valued, and the company encourages employees to pursue industry-level certification.
If you are passionate about technology and customer success, we encourage you to apply for this exciting opportunity.
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