Datacenter Technician
vor 1 Monat
As a Datacenter Technician at Microsoft, you will play a critical role in delivering the core infrastructure and foundational technologies for our cloud services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. You will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues.
Responsibilities- Contribute to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
- Participate in daily safety briefings, complete required training aligned to the role and workload, including safety training, and comply with safety procedures.
- Complete assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
- Comply with security and data management procedures and policies with guidance from other technicians and complete the required security training.
- Maintain a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
- Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Have pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities.
- Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check.
- Significant years' experience supporting IT equipment or related technology.
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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