German Speaking Customer Service Expert
Vor 5 Tagen
We’re looking for a skilled German Speaking Customer Service Expert to join our team at DailyStaffWorks Germany. As a technical support specialist, you will provide top-notch assistance to our clients, ensuring their satisfaction and loyalty to our company.
Key responsibilities:
- Communicate effectively with customers via phone, chat, and email to resolve their technical issues
- Track and follow cases to ensure they are closed in a timely and efficient manner
- Maintain high customer satisfaction by providing exceptional service and representing our company positively
- Provide troubleshooting for mobile devices, including mobile phones, tablets, and more
- Assist customers in managing and securing their accounts and passwords
- Set up repairs for hardware-related issues
- Evaluate unresolved cases and escalate them to 2nd level support Interaction Experts when necessary
Requirements:
- Fluent German language skills
- Interest and willingness to work in the IT industry
- Availability for weekend shifts
- Strong communication skills and situational awareness
Benefits:
- Competitive salary and bonuses
- Amazing location with flights and travel opportunities
- Continuous paid training on the latest technology usage
- Private health package
- Company-provided workplace doctor
- On-site cafeteria
- Fun leisure activities both through work and outside of work
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