German Speaking Customer Service Expert

Vor 5 Tagen


Wien, Wien, Österreich DailyStaffWorks Germany Vollzeit

We’re looking for a skilled German Speaking Customer Service Expert to join our team at DailyStaffWorks Germany. As a technical support specialist, you will provide top-notch assistance to our clients, ensuring their satisfaction and loyalty to our company.

Key responsibilities:

  • Communicate effectively with customers via phone, chat, and email to resolve their technical issues
  • Track and follow cases to ensure they are closed in a timely and efficient manner
  • Maintain high customer satisfaction by providing exceptional service and representing our company positively
  • Provide troubleshooting for mobile devices, including mobile phones, tablets, and more
  • Assist customers in managing and securing their accounts and passwords
  • Set up repairs for hardware-related issues
  • Evaluate unresolved cases and escalate them to 2nd level support Interaction Experts when necessary

Requirements:

  • Fluent German language skills
  • Interest and willingness to work in the IT industry
  • Availability for weekend shifts
  • Strong communication skills and situational awareness

Benefits:

  • Competitive salary and bonuses
  • Amazing location with flights and travel opportunities
  • Continuous paid training on the latest technology usage
  • Private health package
  • Company-provided workplace doctor
  • On-site cafeteria
  • Fun leisure activities both through work and outside of work


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