Senior Customer Success Engineer

Vor 4 Tagen


Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit
About the Role

We are seeking a highly skilled Senior Customer Success Engineer to join our team at Dynatrace Austria GmbH. As a key member of our customer success organization, you will be responsible for ensuring the successful adoption and utilization of our products by our customers.

Key Responsibilities
  • Provide technical guidance and support to customers to help them achieve their goals and objectives.
  • Work closely with customers to understand their business requirements and provide tailored solutions to meet their needs.
  • Develop and maintain strong relationships with customers to ensure their continued satisfaction and loyalty.
  • Collaborate with internal teams, such as sales, marketing, and product development, to ensure alignment and effective communication with customers.
  • Stay up-to-date with the latest industry trends and technologies to provide expert advice and guidance to customers.
Requirements
  • 4+ years of experience in a customer-facing role, preferably in a technical or sales capacity.
  • Strong technical understanding of cloud computing, SaaS, and related technologies.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and external partners.
  • Proven track record of success in a customer-facing role, with a strong focus on customer satisfaction and loyalty.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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