Omnichannel Experience Lead

Vor 7 Tagen


Wien, Wien, Österreich Novartis Pharma GmbH Vollzeit

Welcome to Novartis Pharma GmbH

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Job Description

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We are seeking an experienced leader to drive our omnichannel strategy in Austria, improving customer experience and increasing efficiency of our operations.

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Key Responsibilities:

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  • Strategic Innovation and Transformation: Drive strategic innovation and transformation journey, focusing on omnichannel customer experience in Austria.
  • Customer Experience: Develop strategic framework to enhance customer experience and increase efficiency of our operations.
  • Innovation: Identify and implement new approaches to provide value to stakeholders.
  • Digital Tools and Platforms: Stay up-to-date with digital tools, infrastructures, and platforms relevant to our teams and ensure prioritized channels are ready for activation.
  • Collaboration: Work closely with cross-functional teams to anticipate and exchange new ideas and best practices.
  • Change Agent: Act as a change agent for the organization, supporting team development and growth.
  • Leadership: Demonstrate strong leadership skills, working cross-functionally and effectively communicating with diverse teams.
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Requirements

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  • Academic degree in business or life sciences.
  • At least 2 years' experience in a leadership role within the pharmaceutical industry.
  • Proven ability for indirect leadership/matrix leadership and manage a diverse team of cross-functional professionals.
  • Strong understanding of omnichannel strategies and customer experience enhancement.
  • Ability to discover and implement innovative digital approaches.
  • Excellent collaboration skills with the ability to interact with diverse teams in a matrix organization.
  • Experience in acting as a change agent and supporting team development.
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What We Offer

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  • A market-competitive base salary and attractive incentive program.
  • A modern company pension scheme and learning and development options.
  • Worldwide career opportunities within the Novartis group.
  • A commitment to building an outstanding, inclusive work environment and diverse team representative of the patients and communities we serve.

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