Omnichannel Experience Lead
Vor 7 Tagen
Welcome to Novartis Pharma GmbH
">Job Description
">We are seeking an experienced leader to drive our omnichannel strategy in Austria, improving customer experience and increasing efficiency of our operations.
">Key Responsibilities:
">- Strategic Innovation and Transformation: Drive strategic innovation and transformation journey, focusing on omnichannel customer experience in Austria.
- Customer Experience: Develop strategic framework to enhance customer experience and increase efficiency of our operations.
- Innovation: Identify and implement new approaches to provide value to stakeholders.
- Digital Tools and Platforms: Stay up-to-date with digital tools, infrastructures, and platforms relevant to our teams and ensure prioritized channels are ready for activation.
- Collaboration: Work closely with cross-functional teams to anticipate and exchange new ideas and best practices.
- Change Agent: Act as a change agent for the organization, supporting team development and growth.
- Leadership: Demonstrate strong leadership skills, working cross-functionally and effectively communicating with diverse teams.
Requirements
">- Academic degree in business or life sciences.
- At least 2 years' experience in a leadership role within the pharmaceutical industry.
- Proven ability for indirect leadership/matrix leadership and manage a diverse team of cross-functional professionals.
- Strong understanding of omnichannel strategies and customer experience enhancement.
- Ability to discover and implement innovative digital approaches.
- Excellent collaboration skills with the ability to interact with diverse teams in a matrix organization.
- Experience in acting as a change agent and supporting team development.
What We Offer
">- A market-competitive base salary and attractive incentive program.
- A modern company pension scheme and learning and development options.
- Worldwide career opportunities within the Novartis group.
- A commitment to building an outstanding, inclusive work environment and diverse team representative of the patients and communities we serve.
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