IT Support Specialist
Vor 5 Tagen
{"h2": "IT Support Specialist Opportunity", "p": "We are seeking a skilled IT Support Specialist to join our team at ISG Personalmanagement GmbH. As an IT Support Specialist, you will be responsible for providing technical support and troubleshooting for computer hardware, software, mobile devices, and other technological products. Your strong analytical and problem-solving skills will enable you to handle first and second-level technical support, including calls, tickets, and user interactions. You will also be responsible for accurately documenting all user interactions in the 'Service Now' ticketing system and developing, maintaining, and utilizing knowledge base articles. Additionally, you will conduct IT onboarding training sessions for new employees and participate in initiatives aimed at continuous improvements.
Requirements:
* Language proficiency: Fluent in both German and English; additional languages are an advantage.
* Minimum of 5 years of experience in a similar role.
* Strong analytical and problem-solving skills.
* Excellent communication and customer service abilities.
* High attention to detail, with the ability to manage multiple tasks and stakeholders.
* Ability to prioritize tasks and work independently in an organized manner.
* Collaborative team player with a supportive attitude.
* IT environments experience is a plus (e.g., GxP).
* Candidates must provide a criminal record certificate no older than 3 months.
Benefits:
* Paid special leave for important life events.
* Edenred Card, usable at over 16,000 locations, including restaurants, hotels, and gas stations across Germany.
* \"Fishing for Friends\" referral program, offering rewards for successful candidate recommendations.
* Complimentary refreshments available in the office.
* Gift vouchers for birthdays, weddings, newborn surprises, and milestone anniversaries (5 and 10 years).
* Continuous opportunities for professional development and career advancement.
* A friendly, inclusive, and international work environment.
* Competitive salary complemented by a wide range of benefits.
* Participation in company-sponsored events, fostering team spirit and camaraderie.
* Competitive minimum salary: euros per year.
If you are interested in this challenging position, we look forward to receiving your comprehensive application through our ISG career portal or via email.
Visit - here you can find new job offers every day.
", "lang_code": "en"}
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