Senior Customer Success Leader in IT

vor 4 Wochen


Baden, Niederösterreich, Österreich Axpo Vollzeit

Workload: 100%

Are you driven by a commitment to enhance customer satisfaction and spearhead transformative initiatives within the IT sector? As the Senior Customer Success Leader, you will play a pivotal role in defining the trajectory of IT at a prominent European energy organization. Your primary objective will be to collaborate with internal stakeholders across Axpo Group's various Business Areas and divisions, cultivating a culture centered around customer success. Together, we will work towards realizing our ambitious Vision 2030, empowering our customers and promoting a sustainable future.

Key Responsibilities:

Lead and motivate a team of 5 IT Business Partners to achieve excellence in customer-focused engagement. Formulate and implement the customer success strategy and vision for Group IT. Collaborate closely with product managers to instill a customer-centric approach throughout all IT sectors. Establish and manage customer engagement frameworks and communication plans. Supervise demand management and requirements engineering, prioritizing the needs of customers. Develop and track key performance indicators (KPIs) related to customer success.

Qualifications & Attributes:

Demonstrated experience in leading customer success programs within IT or related fields. Strong leadership capabilities with a proven history of inspiring and guiding teams. Competence in crafting and executing strategic plans with a focus on customer satisfaction. Exceptional communication skills and the ability to effectively manage stakeholder relationships. Experience in demand management and requirements engineering. Certification in Agile/Transformation methodologies is essential.

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