Aktuelle Jobs im Zusammenhang mit Senior IT Customer Success Leader - Baden, Niederösterreich - Axpo

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    vor 1 Monat


    Baden bei Wien, Österreich Axpo Vollzeit

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Senior IT Customer Success Leader

vor 3 Monaten


Baden, Niederösterreich, Österreich Axpo Vollzeit

Workload: 100%

Are you driven by a commitment to enhance customer satisfaction and spearhead transformative initiatives within the IT landscape? As the Senior IT Customer Success Leader, you will play a pivotal role in shaping the IT strategy for a prominent European energy firm. Your primary objective will be to collaborate with internal stakeholders across Axpo Group's various Business Areas and divisions, cultivating a culture focused on customer success. Together, we will strive towards our ambitious Vision 2030, empowering our clients and promoting a sustainable future.

Key Responsibilities:

Lead and motivate a team of 5 IT Business Partners to achieve excellence in customer engagement. Formulate and implement the customer success strategy and vision for Group IT. Collaborate closely with product managers to instill a customer-focused mindset throughout all IT sectors. Establish and manage customer engagement frameworks and communication plans. Supervise demand management and requirements engineering, prioritizing the needs of customers. Develop and track key performance indicators (KPIs) related to customer success.

Qualifications & Attributes:

Demonstrated experience in leading customer success initiatives within IT or related fields. Strong leadership capabilities with a proven history of inspiring and guiding teams. Proficient in developing and executing strategic plans with a focus on customer satisfaction. Exceptional communication skills and adept at managing stakeholder relationships. Experience in demand management and requirements engineering. Certification in Agile/Transformation methodologies is essential.