Booking.com Account Representative
vor 2 Wochen
About Booking.com
At Booking.com, we empower everyone to experience the world through our products, partners, and people. Our goal is to bring the whole planet together in one place.
Your Role
As a Commercial Advisor, you will be responsible for a portfolio of partners, providing them with commercial advice to increase their performance growth and business success. Your main objective is to drive basic commercial advice to partners in their portfolio while evaluating the performance characteristics of a partner and prioritizing and managing the performance of a portfolio of accounts to an expected business value.
Key Responsibilities
- Proactively contact partners providing them with analysis, growth opportunities, feedback, and informing and advising them about new products and services.
- Be knowledgeable on Booking.com's products so that their benefits and usage can be explained to partners.
- Identify opportunities for partners that will help improve Booking.com's business by using its internal segmentation to prioritize.
- Identify new potential partner leads and pass these leads on for further follow up.
- Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner, and customer.
- Support the organization of events, such as workshops and webinars, for partners. Also, expected to attend and participate in the partner events for their managed portfolio.
Requirements
- Solution-oriented and results-driven.
- Strong work ethic; self-directed and resourceful.
- Proactive, flexible, and capable of working independently as well as working in a team.
- Ability to prioritize own workload and efficiently manage their time.
- Strong and engaging communication skills.
- Ability to influence partners over the phone to implement suggestions.
- Eye for accuracy and ability to be analytical.
- Language: English and German written and verbal.
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