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Technical Product Support Specialist

vor 2 Monaten


Villach, Kärnten, Österreich Applied Materials Vollzeit

Job Summary:

The Technical Product Support Engineer will work as part of the Implant Global Product Support team in the Semiconductor industry for Applied Materials. This position will be based in Germany, but will require travel to customers in Europe.

Key Responsibilities:

  • Participate in and support product introduction and first in fab tool installations in the field
  • Travel to customer sites on short notice for machine down, upgrades, and retrofits
  • Support technical escalations conference calls
  • Work off-shift hours and weekends when required
  • Develop advanced specialized expertise in analytical/scientific areas to perform complex work
  • Create presentations, tables, and charts using PowerPoint and Excel to communicate project/issue status to AMAT Factory and Customer personnel
  • Take on team leadership roles during onsite projects and escalations, including facilitating conference calls, providing daily status reports, and providing subject matter guidance to junior team members
  • Exercise judgment to identify and solve problems with little or no precedent

Requirements:

  • High School Diploma/GED, Trade School a plus
  • > 2 years VIISta Implant experience preferred, 4-7 years semiconductor experience
  • Travel greater than 50%

Additional Information:

This position requires a strong understanding of semiconductor technology and materials engineering. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.