Customer-Centric Quality Assurance Specialist
vor 2 Wochen
Join Our Team as a Customer Quality Engineer
At Samsung SDI Battery Systems, we are dedicated to fostering a sustainable future through innovative e-mobility solutions. Our team is passionate about developing cutting-edge products that cater to the evolving needs of our customers in the automotive sector.
About Us
Samsung SDI Battery Systems stands at the forefront of technology in e-mobility. We collaborate closely with automotive industry partners to design, test, and manufacture advanced Lithium-Ion Battery packs for hybrid and electric vehicles.
Key Responsibilities
- Oversee the planning, organization, and coordination of customer service and field failure analysis processes.
- Act as the primary contact for customers regarding field and design quality issues during the serial production phase.
- Engage in customer meetings to review part handling and track issues effectively.
- Prepare and maintain all necessary quality reports (8D) within customer portals.
- Provide support to manufacturing locations during the serial production phase.
- Monitor and ensure the resolution of problems during the serial production phase.
- Coordinate customer field complaints throughout the serial production phase.
- Assist with PPAP activities in accordance with customer specifications during serial production.
Qualifications
- Completed technical education (Bachelor's degree) or equivalent studies.
- Proven experience in automotive quality management and manufacturing quality processes.
- Strong background in customer communication and issue tracking using 8D methodology.
- Familiarity with quality management tools (8D, Ishikawa, 5 Whys).
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and statistical analysis tools such as Minitab.
- Demonstrated systematic and process-oriented approach, with a strong sense of initiative and responsibility.
- Fluent in English, both written and verbal; proficiency in German is a plus.
- Willingness to travel approximately 10% of the time.
What We Offer
- Full-time position in Kalsdorf bei Graz.
- Competitive salary based on qualifications and experience.
- A comprehensive benefits package that values our employees.
At Samsung SDI Battery Systems, we recognize that our employees are our most valuable asset. We are committed to providing a modern work environment that encourages innovation and collaboration.
Join us in shaping the future of e-mobility
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