SAP Product Support Engineer

vor 1 Monat


Wien, Wien, Österreich SAP AG Vollzeit

SAP is a global leader in enterprise software and services, and we are currently seeking a talented Technical Support Professional to join our team in Vienna, Austria.

This exciting opportunity will give you the chance to work with our cutting-edge technology and provide top-notch support to our global customer base.

Main Responsibilities:

  • Provide functional and technical support to our customers worldwide
  • Perform root cause analysis and report errors to the SAP Development organization
  • Liaise with development and field teams to identify application errors and missing product functionalities
  • Analyze incidents, perform in-depth troubleshooting to identify and solve complex technical issues
  • Document solutions to known issues and consulting questions to be posted to both internal and external knowledge bases

Requirements:

  • Currently enrolled student at a university or a university of applied sciences
  • Student / Graduate in Computer Engineering or Telecommunication Engineering (other Technology or Scientific degrees will be also considered)
  • Spoken and written German and English language skills are required
  • Customer and quality focus
  • Open and professional communication style
  • Fast learner with IT affinity
  • Excellent analytical and problem-solving skills
  • Basic understanding of programming languages

What We Offer:

  • A highly client-focused and fast-paced environment
  • Continuous training to ensure a smooth start and a career development in the SAP Support Engineer role
  • A fun and supportive team, always at hand to help with your career development

Additional Information:

As an attractive employer, we offer a salary based on the current 'Kollektivvertrag für Angestellte von Unternehmen im Bereich Dienstleistungen in der automatischen Datenverarbeitung und Informationstechnik', a minimum of 2396€ gross/month/full time, in addition to generous additional benefits.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.



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